1. lady asks at the speaker if she can buy a bottle of sf vanilla syrup, and since we have literally 4 bottles left in the back we say no because we don’t have any to spare. she FLIPS out and says every other Starbucks always lets her do this and we can always order more and this is outrageous. and I’m just like yep yes mhm totally understand now please go away

2. girl gives me her app to scan and I tell her how much she still owes. she tells me AFTER that she wanted to use the stars, which I can’t do at this point, and so I tell her and politely suggest next time she let the cashier know she wants to use stars before scanning her phone and she INSISTS that I should know to just do it myself without asking. cool now we’re mind readers

3. we close at 5 now, and there are signs everywhere that say this, and after 4 we would periodically go down the line of cars at the drive thru to let them know we wouldn’t be taking any orders after 5, so they could wait and take their chances or leave. and people would get to the speaker after 5 and insist that we still had to make them their drinks because they had waited for 30 minutes and it wasn’t fair.