I keep wishing they would switch to mobile order only. You pull up to the order box, state your name, order is confirmed, it's already paid, and then just handed out the window, possibly just set on the ledge while their window is closed, then we close the window, they roll theirs down and grab it.

Fast, organized, NO contact, NO waiting for them to figure out their order.

What, exactly, do the cops propose you do?

To a certain extent, I think it could be cool to see more places handle drive thrus in the way that many Chick Fil A locations do. They have iPads taking orders outside and if there’s a line, they can walk up to the next car to keep taking orders. It works really well and really smoothly for Chick Fil A.

I literally went through the entire drive thru in like a whole minute there when a similar amount of cars would’ve kept me waiting 20 minutes at McDonalds. The people who pay with credit cards and gift cards pay with the people using the iPads. Then they usually have an extra person outside in between the window and the people with the iPads to give you the receipt and to pay with cash, so it’s always paid for by the time you get to the window. There’s no such thing as adding on at the window in that system. I can’t help but wonder if a similar system would be more effective in taking control of the long lines that go into the street.

Plus starbucks customers are much more hostile in a weird way than I've seen in any place I've worked in the past 8 years. Yeah, I've had bad customers then but these people are something else....