Starbucks Baristas: The daily grind
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Super long story of a frustrated SSV (self.starbucksbaristas)
submitted by pebbles4eva
I’m a shift and I work really hard. There are 4 of us right now. The other three are so focused on tasking that they do not teach, they do not coach, they do not lead and they do not ever want to talk to customers. When they come in on my shifts, they get annoyed because I usually have them on bar or DTO. Because they should be able to handle it and be able to coach the partners who are around them. I feel like that’s not too much to ask.
I’ve shown every single one of them how to use the play builder, do the change order, place the order, learn recipes, problem solve, you name it. They have all been with the company longer than I have and two of them even helped train me as a barista before any of us got promoted. So yeah I’ve been a bit frustrated because they act like they don’t know how to do things. They can’t even do the freezer count right, temps, milk count, etc. And it is not for a lack of anyone training them. They do not care and I guess there are no consequences except for me telling them how to do it properly over and over again.
Now I already had the sense that they were against me because of the vibes. But then today I found out they really are just being two faced. They’ve been talking about me behind my back even when I’m in the building working alongside them. They get mad when I make everyone work and I’m holding the shift together, but then get mad when I don’t do anything and nothing gets done. I’m just at a loss right now. Have any of you experienced something like this? At this point, I know I need my manager to step in and help but he’s so worried about “keeping positive vibes” that he doesn’t want to say anything negative to these other shifts because he is worried they will quit. Today I just had to cry a little bit while working because I was so furious.
The boss is aware of the situation and says he will eventually sit down with them separately and get us all on the same page. Honestly, what should I do in the meantime? I feel like I should transfer stores, but my manager continues to assure me that it will be like this at other stores (?).
I know that talking to these supervisors is an option. It’s just hard because of the two faced aspect. Like I did not even know for sure that I was disliked.
Tldr; I feel disrespected and hated by the other supervisors. They cannot even carry out simple job duties and now talk bad about me to baristas. My manager is aware but is unwilling to really do anything. What should I do until this calm down?
I’ve shown every single one of them how to use the play builder, do the change order, place the order, learn recipes, problem solve, you name it. They have all been with the company longer than I have and two of them even helped train me as a barista before any of us got promoted. So yeah I’ve been a bit frustrated because they act like they don’t know how to do things. They can’t even do the freezer count right, temps, milk count, etc. And it is not for a lack of anyone training them. They do not care and I guess there are no consequences except for me telling them how to do it properly over and over again.
Now I already had the sense that they were against me because of the vibes. But then today I found out they really are just being two faced. They’ve been talking about me behind my back even when I’m in the building working alongside them. They get mad when I make everyone work and I’m holding the shift together, but then get mad when I don’t do anything and nothing gets done. I’m just at a loss right now. Have any of you experienced something like this? At this point, I know I need my manager to step in and help but he’s so worried about “keeping positive vibes” that he doesn’t want to say anything negative to these other shifts because he is worried they will quit. Today I just had to cry a little bit while working because I was so furious.
The boss is aware of the situation and says he will eventually sit down with them separately and get us all on the same page. Honestly, what should I do in the meantime? I feel like I should transfer stores, but my manager continues to assure me that it will be like this at other stores (?).
I know that talking to these supervisors is an option. It’s just hard because of the two faced aspect. Like I did not even know for sure that I was disliked.
Tldr; I feel disrespected and hated by the other supervisors. They cannot even carry out simple job duties and now talk bad about me to baristas. My manager is aware but is unwilling to really do anything. What should I do until this calm down?
coffeesparklez 8 points 3y ago
Take a few steps back and think about your approach. Never underestimate the power of praise. Spend a few shifts praising their accomplishments. Even if it's just hey, thanks for getting the floors cleaned! Wow! The bathrooms look great! Man i NEED you on bar, you kill it. Your voice gets us those tips on DTO. That kind of stuff. You have to build people up before you can start coaching them. Also i never hold anyone to the same standard i hold myself. I have always and will always work harder than anyone else. I worry about how I can be better. I also always fix the problems. Always. I come in and something isn't done, i take care of it. Change order, milk counts, whatever. We are a team and sometimes shit happens. If they didn't do something i MIGHT mention that i took care of it for them, but in the least condecending way possible. I've never worked with shift supervisors who couldn't be coached in the proper way to go, but you have to use the right approach when coaching your peers. You can't treat them like a barista, because that's not who they are. You can't constantly try and "show" them things. It comes across as pretentious. Honestly if you run a hell of a shift your baristas will start coaching the other shifts for you. Grabbing the csr cards themselves. Knowing that a b and c need to be done before peak so that it runs well. Pointing out that when you deploy partners dt times are on point. Mentioning that you always get them out on time when closing. As far as them being two faced, meh, I'm assuming you are a grown ass adult and shouldn't give a flying fork what gossip they have to say. I'll tell you the same thing i tell my elementary aged kid.....you can't control what other people say about you, but you can control your character and the way you respond. Your character speaks louder than petty words spoken by an idiot, and responding to their gossip just gives their words life.
pebbles4eva [OP] 2 points 3y ago
Thank you for this
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