Hi! I’m an SM, perhaps I can help. If you decided to take the paid leave when it was offered on March 23rd- you get paid CAT pay for the average amount of hours you worked during fiscal weeks 19-22 which were February 3rd- March 2nd. If your average hours during that week were under 20 hours for some reason ( vacation, leave of absence, being a new partner) then you would just get the minimum average of 20 hours a week. Once you are back at work, or if you already are, instead of getting CAT pay, you’ll receive service pay which is an additional 3 dollars an hour until the end of May. It looks as through there may have been a glitch in the teamworks system if you did not get paid for that average. Your SM and partner contact center should be able to help you get it fixed. Our biggest priority is making sure partners are getting paid and have financial stability during this time. I hope you find this helpful!

I called Partner Resources (about an LOA) but the automatic voice system said that they are aware that there was an error in these last paychecks and they are working on getting it fixed.

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