Starbucks: we have rules, they are serious and you need to follow them

Also starbucks: we will incinerate those rules the moment it slightly challenges the galling entitlement of our customers, but we'll also yell at you for not following them. also fuck you

This is basically rewarding childish behavior. Get angry? Ok I'll bend down to your needs, want a free $4 gift card too?

I’m going back in for the first time in a month and a half tomorrow and I’m terrified. In addition to not remembering any fucking thing, I feel like I’m just gonna spend 4 hours getting yelled at

Omg! Who told you guys that? I’ve been telling people that it’s MOP only and if they don’t have the app or know how to, I just give them the flier with the instructions on it. That’s horrible.

My SM had us start doing this and I feel it defeats the whole purpose of closing down cafe. These people aren’t respecting the 6feet worth of distance. I’m over it.

And this is why I finally decided to ditch the siren. Our store was a hot mess.

Your SM needs to recheck the rules. Cafe stores (I’m at one) were supposed to VOTE on if they wanted to take walk up orders or not because you have to consider all the risks with taking cards and cash.

It’s supposed to be a no exceptions rule (aside from first responders because they get free coffee and can’t do that in a mobile order) even for rude customers because at the end of the day, all this is to protect us and customers. Sorry your store doesn’t seem to have it under control, try reporting them to corporate. It’s usually a management issue, because I have been at a shit store before. Hope things get better for you.

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What the fuck? I'm going back to work soon in New York and I know they're not expecting me to touch that customers dirty ass card that's been chilling in their boob sweat and who fucking knows if they've been riding the subways where 2 bodies have been found dead in 11 hours.

Unionize yall. Do not let this shit go. That same fucking fire we raised about not getting paid? And articles were written? We need to keep that energy. We need to keep pushing for more.

I just quit! Freedom feels good.

Fucking SAME.

They need to close their doors again if they can’t enforce the no contact, I have had to handle people’s cash and coins and that is definitely going to spread corona around even more.

I think every SM is different. Some are total kiss ass panzies, some will stand their ground.

I think Starbucks creates more of the ass kissing panzies because the SM isnt watching their money go down the drain. So, they prefer to just say just let it go.

My SM said that we'll tell people they have to install the app for next time but we will take care of them the first time. But next time, they will have to have the app. She said that if we have an older person who isnt "tech savvy" (is being able to search for an app in the app store really considered tech savvy??) then we'll just make it for them for free no worries. But we arent doing the same with a person who obviously knows how to search for an application on the app store and install it.

Which I honestly dont have an issue with. Ive tried to explain the simplest things to people over 50 with computers enough to make me not even want to bother with trying to explain they need to install an application to a 70+ year old person. I'd rather just make it for them and they get out of my ear.

That’s bullshit & need to report that shit up the line because if it’s card or app only then there is no bending over backwards during a global pandemic to accommodate bratty ass Karen’s! We tell people all the time who try to come in to order stuff that they either have to order it through the app & pick it up or go through the drive thru. It’s like having to herd toddlers with them trying to walk into the store more then one person at a time & not respecting social distancing. Some lady even full on came into the store, walked past the tables that were blocking the doorway & just stood there, I looked at her & told her she needed to stand by the front door the tables are there for a reason because you can’t stand inside here.

This is not accurate. Cafe stores are not taking cash or cards. It’s MOP pickup only. There are guides to give customers to download app or to order through it without registering. Some people are having trouble with it so guidance isn’t just give them the order and work it out for the next day.

I’m just going to say no

Seriously. Captured.

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Taking cash now too.

Unfortunately it’s illegal to refuse cash, that’s why we can encourage customers to use plastic but we can’t force them to.