If you’re on DTW, you’re planted, so just focus on taking payment, handing out items, and connecting with customers! I usually stick to the basics: how your (fill in whatever day it is) going so far? Have any fun plans for today or are you just hanging out? Etc.

DTO: obviously take orders, and try to do it with an excited tone! It seriously helps to make you and the customer and other partners feel better. I can honestly feel a difference between when someone upbeat is on dto and someone ~boring~ is on dto. While you’re taking orders or between orders, help get the coming orders set up in sequence for the window partner. Organize the drinks and food so that you can slide the next car over to the window so it’s ready as soon as they pull up. If you have to get your own warming, I’ll usually go after I finish one order, then ask the next car if I can get them started with anything to eat. If they want food, I’ll throw it in the oven while I’m there (after saying “great! Give me one moment to get that started for you right now!”) and then when I finish getting all of that squared away I’ll get their drink order while I’m walking back to the computer. Honestly, dto is stressful but doesn’t have to be difficult. Find your vibe and run with it. You’ll get there.

Drink recipes: ask questions. Read the recipe cards. There are patterns for all the shots, syrups, etc. It will only take a little bit until you recognize and know them fully, and you’ll end up making them without even thinking of all the things you have to remember.

All in all, you can do it. It seems overwhelming at first but it isn’t forever. Your partners will give you grace because you’re new. Take every opportunity to learn and never feel like you’re asking too many questions. Everyone felt the same way when they started!!