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Starbucks Baristas: The daily grind

Full History - 2020 - 05 - 21 - ID#gnqtl9
1
Just too big for my britches? (self.starbucksbaristas)
submitted by randomityrevealed
Ended up being longer than originally planned, but I guess it’s been on my mind a little bit.

I was brought on as a Supervisor Feb. 1st of this year, having a decent amount of previous supervisory and managerial experience. Our store has stayed open through the Covid Craziness™️ and I’ve actually been grateful to sort of have the opportunity to get into the swing of the business in a less busy and slower pace. However, I’m finding that as I’m putting more and more effort into making sure I’m doing my job to the best of my ability, the other shifts (there are only 3 of us in a store with 20-something partners) seem to be putting in a lot less effort than I am and it’s becoming incredibly frustrating.

I can recognize when someone is being a straight-up stickler, and I really don’t think that’s where I’m at. I’m of course trying to perform my job above and beyond expectations, but I’m a bright and fun energy on the floor and I really try to make sure that my motivation is to help support the rest of my team... but little things keep happening over and over that are driving me bananas. I close five nights a week and when I don’t, I suffer for it the next day. The freezers aren’t organized after orders unless I spend time doing it. If I‘m scheduled to come in in too late to give myself time to make cold brew toddies, it doesn’t get done and then I’m the one who has to spend the following night telling customers we don’t have it. I took a three-day weekend last weekend (the first time off I’ve had at all through this whole ordeal because I want to show commitment) and Monday’s closing was the worst I’ve had since I started. There are blank lines in the deposit book and our big book, because I leave them there so they’ll maybe see, for the nights where I wasn’t the shift to record the deposits, milk counts, temps, and tip-outs. There’s a very long list of things that just don’t get done. On top of all this, the shifts that open ALWAYS have something to say about how I close end what I should have done, even though most of our closing procedures are actually setting up opening procedures for the morning crew, and proceed to pass off to me a floor that hasn’t been recovered in any way in who knows how long, partners that all need breaks in too little time, and morning-delegated tasks like counts for me to cram into my evenings.

Our manager’s spouse is Level 1 High Risk so a manager from a nearby still-closed mall kiosk has been with us for the last couple of months. They are SO so awesome and have been going above and beyond to ensure that partners from both stores are ring taken care of through the ordeal. We have our weekly manager-shift meetings and at the last couple I’ve tried to put it out there in a way that’s setting a constructive goal for the team, or as a reminder for the few of us so that it helps the whole team, but nothing changes. Our current manager is already under a LOT of stress because of the pandemic (they also live with an at-risk family member) and I don’t want to put any more pressure on them, but it’s starting to create some not-so-great feelings about my partners and anxiety around going to work.

Am I totally crazy? Am I just a green bean who doesn’t yet know what’s what? How do I go about communicating how unfair I feel this balance to be?

TL,DR: I’m a fairly new shift supervisor who feels the other shift supervisors aren’t pulling their weight, what do?
DorkusMalorkusXB 1 points 3y ago
Remember that everyone has stresses in their lives right now that are bigger that job performance at Starbucks.
[deleted] 1 points 3y ago
Honestly with the covid pandemic effecting everyone so heavily it’s hard for anyone to be on their game effectively. Try to be understanding and offer your support while you can. I’ve also noticed that Starbucks eats away at your motivation after a while so if any of those partners have been in their position longer than 6 months, they might just be worn down and tired of not getting paid enough. I know it sounds a little pessimistic but it really grinds away at you.

But yeah, ESPECIALLY with only 3 shifts, it just sounds like they’re tired. Try starting a conversation about it with them, go into it with an open mind and offer your support and just a place to listen to them. The best advice I’ve ever gotten is that you never truly know what someone is going through outside of the workplace, or inside of their mind. Be gentle and as understanding as possible and always assume the best in them.
particularBillarina 5 points 3y ago
There is a reason shifts come and go through a store like water through a flipping colander. Shifts are way underpaid and extremely overworked, especially if a manager sucks. Even if the manager is good the shifts are taking the brunt of verbal abuse from customers, stresses from employees and picking up the manager’s slack. Give it six months and I think you’ll see where the other shifts might be coming from.

You do NOT get rewarded for your hard work at Starbucks if you are a shift, c’est la vie.
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