Starbucks Baristas: The daily grind
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Starbucks lingo? (self.starbucksbaristas)
submitted by pinkraisin
I was doing DTO and I'm very used to saying "no problem" after the customer says thank you, and my ASM says to me that I shouldn't say "no problem" that I should do more appropriate Starbucks lingo and say "thank you" after they say thank you... Is that ridiculous or is that just me?
Obviously I have not been a partner long but I dont know why this would be such a big deal and had no idea Starbucks had a "lingo" to follow
Obviously I have not been a partner long but I dont know why this would be such a big deal and had no idea Starbucks had a "lingo" to follow
lizeken 11 points 3y ago
Working at Starbucks has taught me to thank people for nothing and apologize for things that aren’t my fault
mcr0414 9 points 3y ago
Oh weird I get why they want you to say thank you, we are like trained to just always say thanks. But when someone is ordering I ALWAYS say no problem. Like they will say “and 2 birthday cake pops” and I say...”okay, no problem” and then they continue. There isn’t a exactly “lingo” but I was taught to greet with a thank you and make sure to thank them at the very end, which I do 50 percent of the time, I switch it up and sometimes and if I said thank you too many times I just sound happy and tell them they will see who ever is at the window lol. Some stores are more strict but in my 7 years none have referred to it as a “lingo” lol
pinkraisin [OP] 3 points 3y ago
Ah I see. I feel like it just shouldn't be too picky as long as you sound nice and polite :)
bedusseyy 5 points 3y ago
starbucks lingo is covered in some of the training modules iirc, they basically want us to thank customers for everything, i have a hard time saying thank you for no reason? BUT, in the same vein, i do understand why they don’t want us to say something like “no problem”, as for a lot of older folks ie gen x and boomers, it implies that whatever they requested would have been a problem. i like to say “no worries”, it’s a little more casual i feel? and i’ve never gotten any flack about it, at starbucks or at my previous job that had a lot of the same standards as starbucks (lush).
pinkraisin [OP] 4 points 3y ago
good point! I'll try to say no worries more...as well as thank you. I dont know why but 'no problem' is a lot easier for me to say, like 'yeah no problem! have a good day :)'
bedusseyy 3 points 3y ago
i’ve really found that it’s a generation things, that people who are younger (late 30’s and younger) say no problem to assure someone that it really was no problem, and understand it as such, older folks (not all of them) hear it as “what i was asking was a problem because you’re telling me no problem”, it’s a very strange language thing where there are a lot of nuances, language and phrases evolve but not everyone evolves with them if that makes sense
Nigee_Ogee 2 points 3y ago
Your ASM sounds like an ass. None of my shift leaders, managers or other higher up people care about how we express gratitude.
OctoberAurora 2 points 3y ago
I try and respond "you're welcome, thank YOU," but there are definitely times I've responded habitually "No problem!" in a harmless sort of way like you guys are describing. I agree with the comments about it being taken differently by people of older/younger generations.
RueCamp2 2 points 3y ago
Side note: I'm so used to saying 'thank you' after they say 'have a good day too' but sometimes they don't say it back so I end up saying thank you for nothing 😅 & I feel so dumb!
pinkraisin [OP] 2 points 3y ago
I do the same
breweeg286 2 points 3y ago
I personally like to use "My pleasure" because thanking them for nothing has always bothered me but it still sounds polite and professional.
fresadelsur 1 points 3y ago
We were trained to always be the last to say thank you in every conversation lol
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