Know your baristas strengths. cross off people who have left and write in the dcr who needs tens/halves and cross them off when completed so you don’t forget and can keep track of who you have. Have a partner coming in at a certain time? Maybe that’s a good time for another to take a break. Don’t get stuck on bar. We all want to bar sometimes and that’s cool, but don’t place yourself there and not be able to get away.
But to be honest? It really takes time to get into a system that works for you to run the floor successfully, and each store is different. Don’t be so hard on yourself if you’re not perfect at running your floor at first, it’ll come. I have very specific times I’ve made work best for me to do things, like if it’s a 2-10 I do all 10s back to back at 4 (I generally have 2 others working 2-10 and 2-9) and then do the pull. Things like that, and they take time.
[deleted] [OP]1 points3y ago
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_Pulltab_4 points3y ago
In addition to the other post, I would add: communicate.
I have a shift that will send a text to us openers the night before if something weird is going on, just to give a heads up. Something like, “hey, everyone, just a heads up that we have three travelers at 5:45” or “closing shift had a heck of a time tonight so things might be weird when we get in but we‘ll get through it”
Also, when they are planning transitions throughout the day they’ll get on headset and say something like: “ok, when xx clocks in, I’m going to have them do a trash run and then they are going to cover on bar so yy can take their 10. When yy gets back, xx is going to window so zz can take their meal. We also have two other meals to get out, so we’ll do those after”. Sharing their plan shows respect and gives us a chance to prepare. I may need to go to the bathroom and if I know I’m about to get covered I may wait, or if it’s going to be another 20 it’s a good time to pop on and ask if I can run to the bathroom.
She’s also super open to requests to be moved if we’re struggling, as long as it’s not a constant excuse. Sometimes I just can’t bar anymore. I’ve had it. So if I ask if maybe someone can switch me out so I can do literally, anything else (I’ll even do bathrooms or a trash run) she’ll figure out a way to make it happen.
[deleted] [OP]1 points3y ago
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mjc03193 points3y ago
One thing that took me a long time to accept is that yes I’m a shift but I shouldn’t be doing everything, put the baristas on bar, put them on drive thru, have them clean bc you’ll get stuck there and your stuff will get pushed off. Also remember you are still getting paid hourly, don’t overwork yourself, take you breaks and remember it’s still a job not a life
[deleted] [OP]1 points3y ago
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smilygirrl123 points3y ago
I agree with what was already said but have some things to add. Ask other supervisors what you could do better, it may be hard to hear but it'll push you in the right direction. Practice, practice, practice! The more shifts you run, the better you'll get! It takes time to get everything together, every shift isn't going to be perfect even when you've been doing it awhile. Some days are just a bit harder than others but keep your head up and keep trudging on! Those first shifts you run are the hardest because you may not be sure you're doing all of what you need to do. However, if you mess up something like a break or forgot to do something, it's not the end of the world and you'll learn from it! The best thing we can do is learn from our mistakes. Hope this helps!
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