Please, call corporate and complain to them because we have been begging them for years to do this.

As a 12 year partner, I can guarantee that this is because Starbucks values speed of service above all else. Adding a few seconds to transactions so we can make more in tips isn't worth it to a company obsessed with window times. Please continue to call corporate and request a cc tip option - - consumer pressure is the only way this will change!

A customer wanted to leave a $10 tip the other day, but only had a credit card. Big :-(

bc their goal is getting people in and out fast and keeping fast window times so handing out a receipt for people to sign or having to give them our machine to tip would take too long

I could go on about the forever. Starbucks makes it so that people have to go out of their way to tip. Even on the app, there is not tip option as you place your order. You can go back in after and leave a tip if you want, but most people who mobile order are driving or headed somewhere so they don’t. Or the no tip option on credit / debit cards - go to Peet’s and they have a screen that pops up with options for tipping.

We served 600 customers the other day and made $18 in tips. For the entire day. I’m not saying every customer has to tip, but I know plenty would if it were more convenient for them. For us, its a big deal when someone drops a $20 in the tip jar. It’s super generous and we are very thankful, but we shouldn’t have to rely on the generosity of single customers to fuel our tips for the week.

Having easier/accessible tipping methods does nothing but benefit partners. When I asked my DM why we don’t get tips on card transactions, he said that partners would have to report their tip earnings to the IRS. According to him, Starbucks already reports $0.30/hr for us, and that if we had to report actual earnings it would be less because it’s taxable. I’m not going to pretend to be super knowledgeable on how that kind of stuff is handled, but I do know my friend works at Dutch Bros, and they are told to report $1, no matter how much they actually make in tips. According to my coworkers who were servers in the past, this is typical when it comes to tips.

I don’t want to sound cruel or ungrateful. I am working through a pandemic making less than people on unemployment. I cannot quit and apply for unemployment because that would make me ineligible. My hours were halved because of labor cuts. I’m frustrated, and everyone at my store is too.

A lot of people seem to think that its because of speed and mushing through as many customers as possible which is probably partly true, but one thing my store manager told me is that when cards/debits are used for tip, a portion of that is taken out through tax. So the reason we use cash is beca it isnt being taxed and all the partners split the full amount rather than a portion of the full amount.

Again this is just something i was told and i dont know how true it is, but it made sense to me

this sucks a lot, you'd think it wouldn't be so hard because when I visit Coffee Bean and Tea Leaf, they allow tips with cards! and they have some pre-set tip options, so it literally takes a second to leave a tip. so I always carry some cash with me to toss in the little boxes... sorry you guys have to deal with that nonsense :/

I worked at a Barnes and Noble Starbucks, and we weren’t even able to accept tips :(

You can if you pay on the app but if your paying with your regular card you can’t. It’s stupid

Not gonna lie. I really am fine with it not being an option. Just tell people to start using the app if they are that concerned with having the option to digitally tip.

even customers have mentioned this!! people all the time ask why there isn’t a tip option on the app, or say that they wish they could tip through their account because they didn’t bring cash! honestly our tips would skyrocket because the most generous people are usually starbucks regulars and they’re the ones most likely to use their account to pay

They want people to use the Starbucks app :/

Does it perhaps have anything to do with also complicating payroll? I am opening a cafe and my POS rep used Starbucks and dunkins as an example to NOT allow credit card tips (he and I got into a debate about it), BECAUSE it would cost us more money (the whatever percent we pay to process credit card payments means we pay x% to also process your tips so as a restaurant we eat that cost), and the fact that it will complicate payroll (end of the week whoever does payroll has to check and double check and triple check that gratuities are dispersed correctly because in my particular state they take gratuity dispersal VERY seriously). I think it’s very important that we allow tips at my cafe but my POS guy made it seem like a very dooms day situation.

I honestly thought it was because they want to encourage people to use the mobile app instead of their card.

Yeah people actually ask all the time if they can tip using their card.