ilovebrandonj 9 points 3y ago
If you’re substituting the shots for frap roast it isn’t supposed to be a charge, just like if someone ordered it decaf. If they were adding shots with the frap roast that’s when you charge. It wouldn’t make sense that decaf shots were free but caffeinated ones aren’t.
You can double check in the beverage resource manual, but that’s what my manager and shifts always told us.
scarcelypolite 3 points 3y ago
omg i feel that we have a regular who comes up to the speaker and says “this is ____ whos at the bar” only certain people can make her drink. she gets a flat white with 2 pumps of white mocha. but the thing is that they literally give her an extra shot for free because she complains all the time. she is NEVER happy with it it either tastes too much like milk or too much like coffee which like??? also she is literally convinced one of our bars is the only one that “makes it right” so she watches to make sure we only ever make it at that one. idk nobody likes serving her but she never goes to any other store.