Starbucks Baristas: The daily grind
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Is it bad that my store zeroes out certain things for mobile orders. It’s gotten to the point where people are ordering 10 frapps and 15 more refreshers and not picking them up before they melt. My Sm told us to prevent that just to zero out those things in the system (self.starbucksbaristas)
submitted by Kyenne_Pepper123
lizeken 7 points 3y ago
Wait what
Kyenne_Pepper123 [OP] 3 points 3y ago
So at my store we have people order frapps and other ice drinks and wait 2+ hours before picking them up so my Sm told us to zero out the frapp base and other cold bar products to prevent this
sweetbabidoll295 8 points 3y ago
So pretty sure you can’t/aren’t supposed to unless you’re out. But it’s the SM’s decision and at the end of the day, they’re the one who should be held responsible.
If you don’t want to get caught in the cross fire, don’t make out anything that you have. So if they tell you to make out base, I would gently remind them we have it available for mobile. If they push, just mention you don’t feel comfortable marking it off since it is readily available.
If they escalate that situation, I would go to a DM or HR.
Or you can be passive and just always forget to do it lolololol
If you don’t want to get caught in the cross fire, don’t make out anything that you have. So if they tell you to make out base, I would gently remind them we have it available for mobile. If they push, just mention you don’t feel comfortable marking it off since it is readily available.
If they escalate that situation, I would go to a DM or HR.
Or you can be passive and just always forget to do it lolololol
Coffee-n-Convos 3 points 3y ago
Your store should be better staffed if this is a big enough issue that your SM feels the need to do this. The customers paid for their drinks, and your job is to make them. (Not to be rude to you, but just as a statement for your SM/coworkers who are trying to get out of doing the bare minimum of their job...)
While things are admittedly wonky right now, your hours are generated based on your sales and it DOES take what /kinds/ of drinks into consideration. A Frappuccino is going to gain more labor than a cup of brewed coffee. Your team is going to have to find the best deployment for your partners and your drink mixes, and rough it out for a few weeks until your new hours are populated. You’ll earn more labor in the long run, and your store will probably get a boosted customer connection score since you won’t always be ‘out’ of things!
While things are admittedly wonky right now, your hours are generated based on your sales and it DOES take what /kinds/ of drinks into consideration. A Frappuccino is going to gain more labor than a cup of brewed coffee. Your team is going to have to find the best deployment for your partners and your drink mixes, and rough it out for a few weeks until your new hours are populated. You’ll earn more labor in the long run, and your store will probably get a boosted customer connection score since you won’t always be ‘out’ of things!
Kyenne_Pepper123 [OP] 3 points 3y ago
We’re not. We’re a DT location with only 15 people
EeePeeTee 3 points 3y ago
I'm going to try this on my next shift.
EeePeeTee 1 points 3y ago
I tried it without telling anyone. A customer called us out on it within an hour. I had to quietly change it back. It was a pretty calm hour though!
cush4 1 points 3y ago
Wow. Well if a customer calls the DM and the DM calls and asks why you don’t have it (including why you didn’t get it transferred from another store) in the store the DM will explain that we can not turn any item off unless we truly out of stock. Mind blown that a SM instructed you to do that
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