Starbucks Baristas: The daily grind
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I'm new and I'm freaking out about the push for friendliness (self.starbucksbaristas)
submitted by HipstersThrowaway
This has probably been discussed before but I'm still on my first month and this is freaking me out a lot.
It's pretty easy to tell a barista to treat everyone who comes in as of they are family. But I've had a pretty fucked up family life and I have a lot of trauma regarding interacting with people. I've gotten by well with being quiet and avoiding getting close to others and I've been trying hard to be a warmer, friendly and talkative person but it's just not who I grew up to be I guess.
I want to be this idyllic, bubbly guy that loves everyone but honestly most people are cunts and changing that view is proving to be hard as hell. Any tips?
It's pretty easy to tell a barista to treat everyone who comes in as of they are family. But I've had a pretty fucked up family life and I have a lot of trauma regarding interacting with people. I've gotten by well with being quiet and avoiding getting close to others and I've been trying hard to be a warmer, friendly and talkative person but it's just not who I grew up to be I guess.
I want to be this idyllic, bubbly guy that loves everyone but honestly most people are cunts and changing that view is proving to be hard as hell. Any tips?
verytiredbarista 14 points 3y ago
I pretty much get by telling people good morning and thanking them for coming in. It doesn’t have to be anything too crazy, just greeting people with a positive attitude (even if you have to fake it) makes for pretty good connections.
Cokedeko 7 points 3y ago
Don't even have to mean it bro. There are dozens of socially accepted things to say in greeting, small talk, and departure. Just take one from each column and you're set. Say the words, flash a smile, be dead inside. 2 best parts: no one can tell you're dead inside, and most customers care more about where they're going next so they won't even care for the small talk
blasianbarbie 4 points 3y ago
honestly fake it til you make it honey. it’ll get a lot easier, don’t stress. a nice way to get to know them is asking how their day is or what they have planned for the day even if you could really care less. also compliment on nails, hair color (if it’s dyed, obviously), shirt: anything that you think will get them talking, and let them do all the talking.
asphyxiat3xx 3 points 3y ago
Take things in stride. This was difficult for me when I first started as well. Just remember that customers generally arent trying to make your life hard, everyone is going through shit right now. Believe me, some of our regulars come exclusively to our store because of our partners. There have been many days where I've had regulars tell me that seeing us and talking to us is the best part of their day. Just try to get to know some of them. A lot of times they warm up to you after a few good connections with them. You got this. One day at a time my friend.
charley-bananas 2 points 3y ago
There’s a lot of ways to connect, which is the core of what is being asked. Make it a point to bring up something you like to a random customer, even if it seems random . Ppl are not expecting to have deep loving conversations with a barista. Bring up anything at all and just practice asking questions back. Simple things like “ what do you think about that?” “ have you tried that?” “ what’s your favorite?”
LowInvestigator3 2 points 3y ago
It helps to smile even if it’s fake, maybe compliment them on something :)
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