Syrikye 5 points 3y ago
A lot of this depends on the job you're applying for. Tailor it. Basically, don't bother telling them about your team spirit when it's a solo office gig.that being said, there are some things people generally like so here's some buzzwords and suggestions:
Play the trainer part up. Describe how long you've trained and an estimate. I trained probably at least 3-4 baristas and an additional 1-2 leads for other stores a year. It show you not only learn material but can relay it to others. Don't say "strong communication skills" everyone says that. It's filler. By being a trainer you are a strong communicator. Are you a good trainer? Note the success of your trainees (they'll follow up with your boss so be sure what you say is true)
Were there any occassions where you had a leadership role? Made a schedule, mediated a conflict, placed a supply order? Schedule making=time or people managing. Mediating disagreements=conflict resolution. Placing orders= Responsibility and competence.
Did you step up while others were on vacation, or have positions of authority (official or unofficial)? Strong leadership is another filler, don't say that. Instead, you're adaptable to change and willing to step into new roles.(this could also be used for if you're good at adapting to new restrictions/guidelines/company releases) You're willing to and capable of providing guidance and authority.
You're quick, intelligent, and dextrous. Your long term memory (drink recipes) is unerring and your short-term (drink orders) is precise. You are a spectacular multitasker and capable of synchronising perfectly with a multitude of team members (Give them a range of how many you typically work with at a time). You're loyal. You work well under pressure, in fast-paced environments and in stressful atmospheres. Indicate the weekly or monthly sales figures, give them a number to work with.
Do you clean? You're dedicated to upholding food safety standards.
Do you run register? You manage money responsibility, resolve customer conflicts, and handle customer interactions.
Have you ever been late? Only mention this if it's really good so you can follow up in the interview or your boss/reference can verify. Like, I was late twice. Once because my car didn't start, another because my sister went into labor. Say something like "Very rarely tardy."
Do you never call out? Again, something to follow up. It looks great if it's occassional and you at least asked around for someone to cover (i.e. didn't just dump it on the manager). "Very rarely tardy." Covers this too, but you can also mention that you've "only missed scheduled hours due to extenuating circumstances". (i.e. you called out because you have the flu, not bevause you went out drinking and got a hangover. Trust me, the managers know. We all know. I was a trainer and barely cared and I knew. If it comes up with a references check, your boss may get you caught in a lie. Don't get caught in a lie.)
Do you come in to cover other people shifts? You're understanding, adaptable, and accomodating.
I might also suggest checking with a local library or university, they often have resume writing assistants (i.e. English majors and bored librarians/volunteers) that can sit down and go through, edit and reword you resume. Call ahead and bring listings for jobs so they know what to put in and leave out. They can help write cover letters too.
If you're on GOOD TERMS with your hiring person or manager, ask them what made them hire you. What they liked and didn't like about your resume. Show them your new one. Ask if they like it. Don't say anything if you think they'll be unhappy or offended about your leaving. Their assessment may be hard to hear, but you can suck it up and take it if it's the difference that gets you a new job.
That's all I've got today. Hope it helps.
psychgirl2019 1 points 3y ago
Lots of soft skills you can highlight on your resume! Conflict resolution, task prioritization, multi-tasking, customer service, patience, following and interpreting policies and procedures, training and development, communication skills, working with multiple different personalities, etc...
hmidwop 1 points 3y ago
I’m still fairly new to Starbucks and not the best at resumes. That being said, I would try to tailor your past job experience to the jobs you’re applying for. Emphasize the duties that you believe give you experience in what they’re looking for in the job ad. Idk if that makes sense or if it’s too vague, but that’s how I try to write Starbucks and previous jobs on my resumes.