Starbucks Baristas: The daily grind
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I just had the worst shift I've ever had (self.starbucksbaristas)
submitted by pretiburdi
Ever. 227 so I've worked there for like 4 years, and I've loved it dearly. But I was already disappointed in humanity when I walked in today and got like, no support on asking customers to wear masks. Even when one notorious customer did wear his mask, he had it under his nose so I said "that's not how it works!" And I heard one of my managers quietly say, "Stop, pretiburdi". And then when I asked another regular to wear his mask, "because I would feel much better if you did", he stated ranting about how he won't wear it to the grocery store etc.
Worst of all was like my third customer of the day was this guy who legit things corona is just the flu. STILL. He belittled me, asking if I was a scientist, saying his research was better. And he got a rise out of me, for sure.
I texted my manager that I don't feel safe coming in tomorrow because once I was moved away from the window, I saw nobody enforcing mask policies. I just don't understand how I can be the only one making waves in my store. I live alone and I'm the only one worried about bringing this home? About spreading it by accident? About the 40-50% asymptomatic carriers ??? (Dr Fauci just talked about those percentages if you'd like to google it, I'm pretty sure).
All I know I that I'm in the right, and that because of all this Starbucks is clearly okay with their baristas dying. It just so happens that we've been lucky enough to not have had a barista die. I know some have gotten sick and had corona.
I don't know this is sort of a rant but I just wanted to cry the whole shift because every time I turned around I saw another person with no mask, no one saying anything, and no support, I expected more. I know I shouldn't have but I did. I feel so defeated.
Ok I wrote it all down I'm gonna take a sad nap with my dog. Peace and love and safety to all my food service peeps and essentials
PB
Worst of all was like my third customer of the day was this guy who legit things corona is just the flu. STILL. He belittled me, asking if I was a scientist, saying his research was better. And he got a rise out of me, for sure.
I texted my manager that I don't feel safe coming in tomorrow because once I was moved away from the window, I saw nobody enforcing mask policies. I just don't understand how I can be the only one making waves in my store. I live alone and I'm the only one worried about bringing this home? About spreading it by accident? About the 40-50% asymptomatic carriers ??? (Dr Fauci just talked about those percentages if you'd like to google it, I'm pretty sure).
All I know I that I'm in the right, and that because of all this Starbucks is clearly okay with their baristas dying. It just so happens that we've been lucky enough to not have had a barista die. I know some have gotten sick and had corona.
I don't know this is sort of a rant but I just wanted to cry the whole shift because every time I turned around I saw another person with no mask, no one saying anything, and no support, I expected more. I know I shouldn't have but I did. I feel so defeated.
Ok I wrote it all down I'm gonna take a sad nap with my dog. Peace and love and safety to all my food service peeps and essentials
PB
shadowhunterartemis 9 points 3y ago
All you can do is enforce the rule when you're working. You can't control what other partners do. Be confident that you're doing the right thing and might be saving lives.
pretiburdi [OP] 3 points 3y ago
That's what I've been trying, thank you for saying that. I told my manager the issue with this is that one day I will definitely get a customer who says "well it was fine last time".
I actually called our town's board of health to see if we were able to enforce refusing service to customers, and the person I spoke to (one of two people in charge I believe) said since drive thru is not 6 ft apart and our state mandates masks, we absolutely can refuse service. It's just a matter of if the managers will support that, too.
Thank you, again. I KNOW I'm doing the right thing, but my coworkers have always been like family to me and today was the first time I felt like I didn't even know them. It was just so tough.
I actually called our town's board of health to see if we were able to enforce refusing service to customers, and the person I spoke to (one of two people in charge I believe) said since drive thru is not 6 ft apart and our state mandates masks, we absolutely can refuse service. It's just a matter of if the managers will support that, too.
Thank you, again. I KNOW I'm doing the right thing, but my coworkers have always been like family to me and today was the first time I felt like I didn't even know them. It was just so tough.
necrofey 6 points 3y ago
I was one of the only ones really enforcing it at my store too. But our regional manager just told us today we aren’t allowed to enforce the mask policy anymore because of corporate complaints which is fucking ridiculous considering my governor just ordered us to continue wearing masks in public through July so I really understand how you feel. I’m sorry you had such a bad day. Hopefully people will soon learn to be considerate.
pretiburdi [OP] 2 points 3y ago
Thank you for sayin so. I was advised to, if I want to keep making waves, follow one question up the ladder: what do I do with customers not wearing masks? X said I had to serve them, etc until I get to the point where I can drop the bomb and be like "well the board of health says we can't serve them. So the choice is yours"
But I have a sort of fallback, and left super ungracefully today so I'm almost too embarrassed to go back. I also talked to my manager this evening and she said she would rather have someone serve a mask-less customer than lose that business. Which is coming from corporate as an order to her, but is so disheartening. I'm gonna end up having to take option 3, basically by force.
I genuinely think it's illegal for starbucks to override state mandates so if you wanna chat ponies with your board of health I urge you to do so lol, but only if you don't mind getting in trouble for it possibly (but if you're crazy like me you can threaten a lawsuit bc TheRES whistleblower protection clauses etc).
I'm so tired sorry if this made no sense lol
But I have a sort of fallback, and left super ungracefully today so I'm almost too embarrassed to go back. I also talked to my manager this evening and she said she would rather have someone serve a mask-less customer than lose that business. Which is coming from corporate as an order to her, but is so disheartening. I'm gonna end up having to take option 3, basically by force.
I genuinely think it's illegal for starbucks to override state mandates so if you wanna chat ponies with your board of health I urge you to do so lol, but only if you don't mind getting in trouble for it possibly (but if you're crazy like me you can threaten a lawsuit bc TheRES whistleblower protection clauses etc).
I'm so tired sorry if this made no sense lol
necrofey 2 points 3y ago
I lowkey want to call board of health but I’m not in a place to be able to lose this job unfortunately. I also don’t want to put my manager in a bad place because she’s as upset about this as I am. Our hands are pretty much tied and I’m just so tired I’m starting to look around for something else just in case I can’t deal anymore and lose it while on the floor. They don’t care about our health and it makes me so sad.
pretiburdi [OP] 2 points 3y ago
I totally understand that I'm lucky to be able to have a fall back. You can leave an "anonymous tip" with your board of health, that's what I ended up doing. I'll let you know how things go tonight because I am gonna be on a call with my store and district manager so that's cool ... not scary at all xD
My main point will be "I want to be safe at work, how can we do that". And if they can't do it I can't work and unfortunately that's that. I can collect unemployment in my state luckily bc COVID unemployment is fairly flexible.
My main point will be "I want to be safe at work, how can we do that". And if they can't do it I can't work and unfortunately that's that. I can collect unemployment in my state luckily bc COVID unemployment is fairly flexible.
pretiburdi [OP] 1 points 3y ago
Update: they are calling me (DM and Store manager) at 6pm for a triage. This is gonna be so cool. :-/
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