Bring your karma
Join the waitlist today
HUMBLECAT.ORG

Starbucks Baristas: The daily grind

Full History - 2020 - 06 - 16 - ID#hacwq0
4
Communicating under stress (self.starbucksbaristas)
submitted by umeganmecrazy
Hey y’all! I work in a relatively busy drive store during peak for every shift. I want to try and get better at communicating so it doesn’t come off as snappy or rude but also we don’t have a lot of time to talk about things and there is a lot of stress and pressure. Does anyone have any phrases that they use to make things seem less rude? I don’t know if that makes any sense! Thank youuu
mamma_burrito 6 points 3y ago
The best advice I can give is tone. I think when it’s busy like it is (I also work a busy drive thru during peak) the way you say something is much more important than what you say. Also lots of “thank you”.
umeganmecrazy [OP] 1 points 3y ago
Okay! I think it is a lot of tone bc I come off as quite blunt, so I will try and focus on that!!
dancing_durian 4 points 3y ago
Address the action, not the person. Like it’s not ‘X didn’t make back up whips!’. Address it as ‘backup whips were not done and we were low.’ Or one thing I use to ask for things is making it about the business and not something YOU want done. Like I’d tell the crew before me to leave me with certain backups because with block scheduling, it’s about servicing the customers right away when my team clock in.
umeganmecrazy [OP] 2 points 3y ago
I like the perspective of keeping it focused on the business bit, thank you!
bedusseyy 3 points 3y ago
this is something that i’ve been working on for a long time because i inherited my dad’s short tone and temper, and i found it really helpful to just be honest about it. “hey, i’m sorry if i came across as snappy, that wasn’t my intention and i’m working on the way that i speak, if you could please let me know in the future if i come off sounding short or rude i would really love to be held accountable.” i have a habit of coming off condescending, and i’ve had to have that conversation with many people i’ve managed, because that’s never my intention but sometimes i speak that way without realizing it. it also lets people know you’re aware and working on bettering yourself.
asphyxiat3xx 2 points 3y ago
I wish more people would act like this. I recently had to coach one of my baristas on their tone with customers (they were getting very snappy and irritable with them when they stood too close to the hand off counter). When I talked to them about it, they brought up a tiff they had with another barista a week earlier as the reason they were being irritable with customers. To me, that just came off them not taking any accountability for their actions whatsoever. I just cant with some people.
umeganmecrazy [OP] 1 points 3y ago
Thank you so much for this. I feel like I don’t intend to have an attitude or come off as snappy and it is just how I communicate without realizing it. I want to get better to help the team so I think having that open dialogue is helpful! Thank you for being honest and making me feel like I’m not the only one
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc   •   HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.