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Starbucks Baristas: The daily grind

Full History - 2020 - 06 - 18 - ID#hbkvby
11
Auditory Processing Problems at Planted Reg Position (self.starbucksbaristas)
submitted by Guilty_Owlz
I've been stuck at reg since we reopened and since we're a cafe store, we're planted and can't help anyone else/do anything else without washing our hands. That's fine.

But I have really, really bad processing issues even on a normal, non-mask day and with people wearing masks, I don't even know you're talking to me until halfway through what you're saying (and this obv doesn't take into account people speaking quietly, or accents, or drink issues, etc.). I don't lip read exactly, but I need the visual cues to understand what's going on and seeing lips keep me on track (I mean I always use subtitles on shows).

Considering I can't hear half of anything and I can't see lips, my ability to correctly auditorily process things has CRASHED and obv creates communication issues (and leads into spatial issues with me, too). It's stressing my shift out (or at least making his life harder) and I can tell because he's treating me differently and getting angry with me all the time. Additionally, the longer I'm on reg (my shift so 4+ hours), it gets worse because I'm expending so much energy at attempting to process as hard as I can. I can't help it and I'm trying my hardest, but every shift for the last two weeks has left me extremely stressed, feeling worthless and useless at any part of my job, and emotionally exhausted and distraught.

Any tips?

tldr; masks suck and I have extreme issues auditorily processing anything and the more I do it, the worse it gets. I'm stressed, my shift is stressed. Help?
keeendle 4 points 3y ago
I feel like your shifts should definitely be more flexible with placing you on places other than register. It’s pretty well known that keeping positions rotating is better for morale, and burnout is REAL when you’re on the same position every day.

I worked at Target for four years before I went to Starbucks. My position was basically to be in charge of the front registers. So I get burned out sooooo much faster when I work register at Starbucks than the other positions. I’ve been doing that for forever, let me make drinks or restock or something!
KnightlyStars 4 points 3y ago
God I'm struggling too, what I've done is just basically what I did before: apologize and say my hearing is bad and I need them to speak loudly and slowly
heytherehoe 4 points 3y ago
i have similar problems! i don’t have any idea how to fix it though.
spongepants19 3 points 3y ago
I always tell the customer I’m sorry but I have hearing problems and need them to repeat. When I start to get tired of it I tell my supervisor I can’t be on register anymore I need to move. They usually understand
[deleted] 3 points 3y ago
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Guilty_Owlz [OP] 1 points 3y ago
The shitty thing is that I AM trained on bar. I've had my year. And honestly I'd be fine if I at least got to leave the post more often: trash runs, restocking, etc just to get away.

I do that, too! It helps sometimes, which is def good.
[deleted] 2 points 3y ago
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Guilty_Owlz [OP] 1 points 3y ago
That's a good point. It's me and one other member that I can gather so far and its the exact same thing.
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