Starbucks Baristas: The daily grind
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My SM asked me if I’d like her to cut my hours after telling her I felt tired. (self.starbucksbaristas)
submitted by TheYesExpress
Yesterday I clocked in for a normal closing shift to a very busy and chaotic store. My SM was there and asked me the usual “How are you feeling today?” I let her know that I felt tired, but glad to be around my partners.
This woman had the *nerve* to respond with, “Oh would you like me to cut some of your hours?” EVEN THOUGH she literally only gave me 11 scheduled this week and 13 scheduled hours next week. I just found out that I’m expecting and have noticed an increase of tiredness lately. Nonetheless, I’m an adult and adults get tired, doesn’t mean I want my hours cut. Like why would she even ask that considering the financial crisis everyone is going through?
I was so disgusted with her question I stopped working on the refresher I was making and replied with, “You’ve literally only scheduled me two days this week. No thanks.”
She’s completely tone death and didn’t understand how inconsiderate her statement was, but it made me realize something.
No matter how many one-on-one conversations we have or communication trainings we’re forced to take or printed documents we have to read and sign, our SMs do not care how and if we get by.
What bothers me most is the fact that some partners are scheduled 25-35 weekly hours, while others have to settle with 11-15 hours, with zero explanation for why. My availability has opened up dramatically, and at first I was getting decent and consistent hours, but now it feels like I’m getting nothing.
The shift that night told me that our SM is asking for 19 HOURS to be CUT this SATURDAY. How is that possible or even fair?! Is there something that I’m missing?
The other day my SM overheard some partners talking about unemployment and asked the shift on duty if those same partners were planning on filing for unemployment. That shift didn’t know, and my SM said something along the lines of, “Well I’ll just cut their hours then.”
How is that even fair? How are hours supposed to be calculated? Why is it that some partners are scheduled *significantly* more hours than others? Are any of you struggling with something similar at your stores?
This woman had the *nerve* to respond with, “Oh would you like me to cut some of your hours?” EVEN THOUGH she literally only gave me 11 scheduled this week and 13 scheduled hours next week. I just found out that I’m expecting and have noticed an increase of tiredness lately. Nonetheless, I’m an adult and adults get tired, doesn’t mean I want my hours cut. Like why would she even ask that considering the financial crisis everyone is going through?
I was so disgusted with her question I stopped working on the refresher I was making and replied with, “You’ve literally only scheduled me two days this week. No thanks.”
She’s completely tone death and didn’t understand how inconsiderate her statement was, but it made me realize something.
No matter how many one-on-one conversations we have or communication trainings we’re forced to take or printed documents we have to read and sign, our SMs do not care how and if we get by.
What bothers me most is the fact that some partners are scheduled 25-35 weekly hours, while others have to settle with 11-15 hours, with zero explanation for why. My availability has opened up dramatically, and at first I was getting decent and consistent hours, but now it feels like I’m getting nothing.
The shift that night told me that our SM is asking for 19 HOURS to be CUT this SATURDAY. How is that possible or even fair?! Is there something that I’m missing?
The other day my SM overheard some partners talking about unemployment and asked the shift on duty if those same partners were planning on filing for unemployment. That shift didn’t know, and my SM said something along the lines of, “Well I’ll just cut their hours then.”
How is that even fair? How are hours supposed to be calculated? Why is it that some partners are scheduled *significantly* more hours than others? Are any of you struggling with something similar at your stores?
pynchon_sandwich 4 points 3y ago
They're cutting hours all over the place. Any fat they can trim, that's being encouraged.
TheYesExpress [OP] 3 points 3y ago
Sure, but how is it that one partner can have 39 scheduled hours while the other has 12?
pynchon_sandwich 5 points 3y ago
I'll be honest, I don't know. But it seems to be happening everywhere.
spongepants19 1 points 3y ago
That’s what I’m saying! I’m getting a lot of hours even though I don’t normally and others are barely working, I even told my sm I didn’t need to work too much just enough and others could work more it’s so odd
mykotman12 1 points 3y ago
Maybe they have better availability that works for the store? Maybe they are faster partner or can do more? There lots of factors that can be considered.
Have you told your SM that you are expecting or that you need more hours?
Your SM might not know that. Have you told her your concerns with how hours are divided?
Have you told your SM that you are expecting or that you need more hours?
Your SM might not know that. Have you told her your concerns with how hours are divided?
TheYesExpress [OP] 2 points 3y ago
That’s exactly what I’m asking. What determines scheduled hours? How come my SM hasn’t explained why some partners are getting hours and others aren’t? How come she’s so eager to cut my hours?
I get that corporate might be applying pressure to SMs to cut hours, but if that’s the case our SM needs to make that easy to understand for *all* partners. I’m a good partner who does my job and gets along with everyone, I shouldn’t have to speak to my own character to make sure I get hours.
I haven’t told her I’m expecting. Not planning on telling anyone for a while. And no, I haven’t expressed my concerns to her about my hours because I thought this subreddit would give me a bit of insight. Seems no one really knows or understands why, though.
I get that corporate might be applying pressure to SMs to cut hours, but if that’s the case our SM needs to make that easy to understand for *all* partners. I’m a good partner who does my job and gets along with everyone, I shouldn’t have to speak to my own character to make sure I get hours.
I haven’t told her I’m expecting. Not planning on telling anyone for a while. And no, I haven’t expressed my concerns to her about my hours because I thought this subreddit would give me a bit of insight. Seems no one really knows or understands why, though.
mykotman12 2 points 3y ago
The best way to find out why your hours are not the same as others is to ask your SM. Each SM has their own reasons for who gets whatever amount of hours. Nobody here can really answer that for you. I would suggest you ask your SM to have a conversation and state your concerns and questions.
Every store experiencing hours cuts. It’s not really up to the SMs to decide how many hours they have for each week. They are given hours and they need to make schedule with those hours. An SM can ask their DM if they can use more hours, but they need to back it up with solid reasons and results. My SM was able to get 60 more hours because he asked DM for them and showed solid reasons for it and backed it up with sales and trends from previous weeks.
Every store experiencing hours cuts. It’s not really up to the SMs to decide how many hours they have for each week. They are given hours and they need to make schedule with those hours. An SM can ask their DM if they can use more hours, but they need to back it up with solid reasons and results. My SM was able to get 60 more hours because he asked DM for them and showed solid reasons for it and backed it up with sales and trends from previous weeks.
AndrewtheRey 2 points 3y ago
Your SM is awful. Im grateful mine is at least sympathetic. I’m really getting sick and tired of corporate cutting our hours. My stores sales are down less than 10% and we’re running 4 person AM peaks every day now and happy hour was only 4 people. We no longer have the labor to have a CS which we desperately need, and the district manager emailed my SM saying we’re closing too slowly because the closers have to take extra time to prep since we’re running a bare bones crew on all shifts. I deeply regret not taking the severance package, because even with 4 people leaving, we’re still getting our hours cut. Not to mention, customers still can walk in and order, meaning one of 4 people has to stop what they’re doing and serve them.
TheYesExpress [OP] 1 points 3y ago
That’s ridiculous! I cannot believe your store isn’t prioritizing a CS. That’s absolutely necessary at my store. We’d never get things done with just one person trying to flex and be CS as well as another position. I’d be outraged.
I honestly thought I got lucky with a great SM at first, but now I see her true colors when corporate is applying pressure, and it’s so disappointing. Not only did she demand our shifts cut 19 hours Saturday(today) and 17 hours Sunday, she took this weekend off for “personal time.” I have no choice but to feel upset. She’s being incredibly inconsiderate and is not communicating to us these inevitable changes, it’s really frustrating.
I honestly thought I got lucky with a great SM at first, but now I see her true colors when corporate is applying pressure, and it’s so disappointing. Not only did she demand our shifts cut 19 hours Saturday(today) and 17 hours Sunday, she took this weekend off for “personal time.” I have no choice but to feel upset. She’s being incredibly inconsiderate and is not communicating to us these inevitable changes, it’s really frustrating.
CHEAHAEHC 1 points 1y ago
I wish my hours are cut off to 10 per week
lizeken 1 points 3y ago
I’m really not fond of my sm, but I spoke with them about wanting more hours (to pay for school) and I’ve been getting at least 28 and covering call outs. Your sm sounds like a piece of work honestly
TheYesExpress [OP] 2 points 3y ago
I’ve never had an issue with her. I actually really liked her at first, but lately it just seems she’s pushing an agenda that doesn’t work for our store. It makes her insensitive and has reminded me that Starbucks is always going to look out for Starbucks.
I just know that if I do talk to my SM and happen to get more hours, there will always be someone with a similar availability as me getting shit hours. I just want to understand it.
I just know that if I do talk to my SM and happen to get more hours, there will always be someone with a similar availability as me getting shit hours. I just want to understand it.
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