Starbucks Baristas: The daily grind
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[A grande size rant extra hot] I was shift for open, mid, AND close today (self.starbucksbaristas)
submitted by chuhai-drinker
And yesterday.
And yesterday was only my second time ever opening as a shift. And it was my FIRST time ever closing as a shift *without guidance*.
Both times I had a green bean who is AMAZING but hasn’t been given adequate training, an experienced partner who I communicate super well with, and an extremely difficult borrowed partner who doesn’t get along with anyone and gives us nothing but attitude.
And I’m laying awake in bed thinking about everything I didn’t do today and everything that I messed up. One of our registers broke today because it’s old as heck and I ended up having to troubleshoot it during my lunch. A thermometer from the fridge went missing. Difficult partner didn’t take her lunch on time (despite me asking several times to please clock out for lunch) and I had to cover for someone who left during her lunch. Covered for experienced partner while I needed to do the pull/food count because they needed to step off the floor due to difficult partner getting on her nerves (which is fine and I totally respect! take your breaks! But I hope DP never works with us again!). DP interrupted my cold bar queue to make an extremely complicated Frappuccino for herself before clocking out for lunch in the middle of a huge order and essentially shoved me out of the way as I was busy on bar. Didn’t ask permission. Didn’t communicate what she needed from me.
I didn’t make enough backup whips... I didn’t do the change order (I’ve only been shown how to do it once and that was almost three weeks ago). I realized after getting home that I made a stupid mistake with the cash and ended up putting it in the safe instead of in the deposit bag.
Oh, and, our iPod broke a few days ago so we’ve needed to use IMS on the laptop to finish the food count. I got about 90% of the way through and then my session timed out and all my work was lost because we’re working with technology from 2004 and I forgot I needed to save every five minutes. So basically the food count was not done.
It’s all a combination of poor timing, working with broken shit, people with stank attitudes, and just not receiving adequate training.
I feel like I was constantly moving for 8 straight hours today and now I have the biggest migraine of my life.
It’s not like I’m gonna get fired or anything. Especially since my store is in dire straits and beggars can’t be choosers. But I keep beating myself up for things even though I know everything I did wrong wasn’t *completely* my fault.
But at least I survived and I didn’t burn the store down.
And yesterday was only my second time ever opening as a shift. And it was my FIRST time ever closing as a shift *without guidance*.
Both times I had a green bean who is AMAZING but hasn’t been given adequate training, an experienced partner who I communicate super well with, and an extremely difficult borrowed partner who doesn’t get along with anyone and gives us nothing but attitude.
And I’m laying awake in bed thinking about everything I didn’t do today and everything that I messed up. One of our registers broke today because it’s old as heck and I ended up having to troubleshoot it during my lunch. A thermometer from the fridge went missing. Difficult partner didn’t take her lunch on time (despite me asking several times to please clock out for lunch) and I had to cover for someone who left during her lunch. Covered for experienced partner while I needed to do the pull/food count because they needed to step off the floor due to difficult partner getting on her nerves (which is fine and I totally respect! take your breaks! But I hope DP never works with us again!). DP interrupted my cold bar queue to make an extremely complicated Frappuccino for herself before clocking out for lunch in the middle of a huge order and essentially shoved me out of the way as I was busy on bar. Didn’t ask permission. Didn’t communicate what she needed from me.
I didn’t make enough backup whips... I didn’t do the change order (I’ve only been shown how to do it once and that was almost three weeks ago). I realized after getting home that I made a stupid mistake with the cash and ended up putting it in the safe instead of in the deposit bag.
Oh, and, our iPod broke a few days ago so we’ve needed to use IMS on the laptop to finish the food count. I got about 90% of the way through and then my session timed out and all my work was lost because we’re working with technology from 2004 and I forgot I needed to save every five minutes. So basically the food count was not done.
It’s all a combination of poor timing, working with broken shit, people with stank attitudes, and just not receiving adequate training.
I feel like I was constantly moving for 8 straight hours today and now I have the biggest migraine of my life.
It’s not like I’m gonna get fired or anything. Especially since my store is in dire straits and beggars can’t be choosers. But I keep beating myself up for things even though I know everything I did wrong wasn’t *completely* my fault.
But at least I survived and I didn’t burn the store down.
randomityrevealed 5 points 3y ago
I feel this HARD. I’m the newest shift of the three in my store, hired in February right before the world blew up so my training was extremely insufficient- the store I trained at lost three partners in two days so I spent all of my training time on the floor. I now work more hours than either of the other two shifts and I close five nights a week.
It gets easier. Especially with closing, it can feel like there’s a lot to do, but the more you do it, the better you get. The better you get at closing, the better the opens will be to set a good tone and pace for the day, which will lead to good closes, etc. Of course there will be some days tougher than others, I still occasionally have a couple misses, but once you find your rhythm through the close and your style of leading your partners, it really does get better.
It gets easier. Especially with closing, it can feel like there’s a lot to do, but the more you do it, the better you get. The better you get at closing, the better the opens will be to set a good tone and pace for the day, which will lead to good closes, etc. Of course there will be some days tougher than others, I still occasionally have a couple misses, but once you find your rhythm through the close and your style of leading your partners, it really does get better.
asphyxiat3xx 4 points 3y ago
Lord help me I probably would have just walked out. Ended my SBux career right then and there.
chuhai-drinker [OP] 1 points 3y ago
Trust me. I was tempted. It’s just too much to oversee all three shifts in one day.
colonade17 2 points 3y ago
Yeah. Bad planning by your SM to let that happen and not have another SSV there for at least part of that shift. I hope the team is understanding that things aren't perfect the next day.
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