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Starbucks Baristas: The daily grind

Full History - 2020 - 06 - 22 - ID#he5zyw
25
HELP!!! Should I file an incident report? (self.starbucksbaristas)
submitted by board-certified
Hello. Black partner here and today I had a very negative experience with a group of 4 white women cops (mix of on-duty and off-duty). By the end of the experience, I was HOT and almost went off in the next customer because of pent up frustration and repression of anger.

Here’s what happened:

So I’m at work and this group of four white lady cops come in. After they order, I’m making their drinks minding my business smiling behind me being uncomfortable (I’m uncomfortable because as a Black man I do not feel safe and secure around cops). We’re having a tiny rush at this moment so I ask them to not crowd the handoff plane and to stand back per social distancing. They say okay but didn’t move really but off to the side. It’s RICH that the rules enforcers can’t actually read and follow the rules.

While I was making their drinks I know they were talking about me because I could hear them saying “well what was his name” and I just felt like they were ridiculing me because when I handed them their drinks they’re like pressing me to talk to them when they can obviously see I’m not trying to have a conversation with them. I wasn’t making eye content when I called out their drink but I was being polite calling out their names and drink names and everything else and then one of them forcefully said “thank you” repeatedly and forcefully trying to get me to respond. I end up having to tell the last one that I have to calibrate the shots for her decaf americano because they were pulling at 7 seconds and it would be a minute and that tiny moment was fine.

And then I hear them saying that this partner of mine and I look alike and then they shout “Are you two guys brothers?” This is when I started to BOIL because it is an aggression used commonly by white people that says all black people look alike. Mind you I don’t think we look anything alike, because we don’t. He’s brown and Latino. I’m black. Yes we can be with a few shades of each other and a couple of curl patterns separating us and not be related.
So I want to shut this down now because they are all smiley and giggly like they don’t know what they’re doing and say, “ No. we’re not brother. We don’t look that similar, and no we don’t get that at all.” They continue to say we do and try to have this discourse.

When I finish their last drink, I quickly tell them to have a good day and walk away to end this wonderful customer connection.

By this time I’m HEATED.

Now on to the next, I’m making this next drink for this Black girl and she’s a watcher as in she watches from afar to make sure it’s made to her standards not Starbucks standards. Because we had a little rush I guess she had to wait like 3 or 5 minutes probably and she had asked another barista when we drink was coming, so we had found out she ordered it wrong and wanted lemonade in her MDFR with light ice. I make it how she wants with the liquids to the light ice point and she’s watching closely and she says “that’s not it, that’s not light ice” while I’m making it and I tell her I used less than a tall scoop to scoop the ice into the drink and she’s trying to argue. Regularly I would “make the moment right” and just give her more MD and lemonade but like I said earlier I’m just so bothered by the cops and now I’m about to take it off on this partially innocent Black girl when it really isn’t her fault but she was there. So to prevent me from doing or saying something I should have, I literally throw the shake full of drink into the sink (4 feet away, made a big splash very dramatic), told the other people on bar and register I needed a minute and walked off the bar to go sit in the bathroom for 15 minutes.

And now I had those 15 minutes and an additional five hours at home where I’m composing this so I’m obviously still affected, to think about writing an incident report.

Because these micro-aggressions from the cops should not have happened and I didn’t deserve to have to tolerate it. I don’t believe in micro-aggressions, because in reality they are all macro and all aggressive on the receiver of comments. And then me about to go of on the Black girl bystander and I’m the only black person at my store and I didn’t feel supported in the moment and felt so fucking alone that I had to walk away.

So I really feel like I had to justify asking if I should write an incident report, because idk I didn’t want to seem like I’m playing a victim. These are the events, this is what happened, they knew what they were doing and saying, and if they didn’t it’s not an excuse.
matchababyy 10 points 3y ago
i say file an incident report.
micro-aggression is very real to the black community. don't feel ashamed of how you felt. how you feel, especially in this social climate that is finally getting the recognition it deserves, matters and the company has to recognize that. if the police officers decide to make a complaint, the store will have on file the incident just in case.
i know it's company policy to make connections but you still tried despite feeling uncomfortable and they pushed it, also probably having an idea of a national issue.
everything you did was understandable and you're human, not a smiling mindless machine. place a report just in case
heytherehoe 7 points 3y ago
write an incident report. your experience is valid and should be noted. 🖤
julieCivil 6 points 3y ago
Your feelings are valid and you did experience micro-aggression and racism and it is not acceptable. Hugs.
Morpho_Satri 4 points 3y ago
Im so sorry you had to deal with that, just reading this made my blood boil so I cant imagine how much strength it had to take not to snap at them.

Absolutely file a report, especially bc, iirc, theres an "additional information" box where you can mention not feeling supported by your coworkers & shift lead.
Reila01 4 points 3y ago
I definitely agreed with not feeling supported and being the only black person in your starbucks. I can relate even though im latino. Sometimes its hell working in an environment thats predominently only white. But anyway i would have been pissed off too if i had to experience that. Those white cops sounded like they had a hella entitled and karen attitude just because they had a stupid badge. File an incident report.
extra-hot-bean-water 4 points 3y ago
If they made you that uncomfortable I’d file an incident report and then call your district manager after filing it. Those women were out of line in my opinion. They may have been trying to make “polite” conversation but it honestly sounds like they were being purposefully rude and those comments were uncalled for.
colonade17 3 points 3y ago
I would file the report, but be careful about how you word it. These go to your SM and DM, and you want to make it clear that cops being racist was the problem not you. Show that the cops created a problem for both you and the store, and that when you tried to correct them on it, that they were unresponsive. Make sure your report shows you trying to use the Latte model to work with the customer and they're still being rude to you.
Leahwallzorz 2 points 3y ago
Ugh, dude I am so sorry! Sending hugs and support your way my friend, and again I’m so sorry this happened.

As a shift supervisor I would absolutely advise you to write an incident report, and talk to your store manager or at least your shifts about it. Those reports are there to protect you against ‘bullying’ which is so not sufficient to describe what’s happening here, and to create a paper trail so if this keeps happening your store manager can have proof of why these people are asked not to return to the store. In the current political climate now more than ever is it starbucks job to insure you feel safe, seen, and respected. Fuck that passive aggressive racist crap, it has no place in our stores.

Gah, all the virtual hugs again. Sending strength and support from Canada!
Aether3a 2 points 3y ago
Please please do. Your feelings are valid. Don’t doubt that. We support you.
matchababyy 2 points 3y ago
i'm sorry you felt alone on the situation but i assure you there is support somewhere, even if it's outside the store
DorkusMalorkusXB 1 points 3y ago
Definitely file an incident report. Filed one today for a customer response to if she wants cream in her coffee was, "Yeah, make it look like your skin." WTF??!!!?!.!?!?
wandering_mind_ 1 points 3y ago
Yes! Please file. Whenever a customer makes a scene, I make an incident report so our “leaders” know our view of the story.
I definitely say yes because these individuals took away your third place comfort, first of all. Secondly, do they not know what’s happening in the country? That was totally micro-aggression!
Point being, I feel like you were pitted in a corner and that’s totally disgusting. Please report.

Edit: also, I am sorry this happened to you! I hope everything is well. Give yourself some time to process the situation. It can feel small but it’s still significant!
asphyxiat3xx 1 points 3y ago
I'm so sorry you had to deal with all this. I honestly think you should file just in case you need documentation for anything. I'm also ashamed for your fellow partners who saw this and said nothing, that shit dont fly at my store.
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