matchababyy 10 points 3y ago
i say file an incident report.
micro-aggression is very real to the black community. don't feel ashamed of how you felt. how you feel, especially in this social climate that is finally getting the recognition it deserves, matters and the company has to recognize that. if the police officers decide to make a complaint, the store will have on file the incident just in case.
i know it's company policy to make connections but you still tried despite feeling uncomfortable and they pushed it, also probably having an idea of a national issue.
everything you did was understandable and you're human, not a smiling mindless machine. place a report just in case
heytherehoe 7 points 3y ago
write an incident report. your experience is valid and should be noted. 🖤
julieCivil 6 points 3y ago
Your feelings are valid and you did experience micro-aggression and racism and it is not acceptable. Hugs.
Morpho_Satri 4 points 3y ago
Im so sorry you had to deal with that, just reading this made my blood boil so I cant imagine how much strength it had to take not to snap at them.
Absolutely file a report, especially bc, iirc, theres an "additional information" box where you can mention not feeling supported by your coworkers & shift lead.
Reila01 4 points 3y ago
I definitely agreed with not feeling supported and being the only black person in your starbucks. I can relate even though im latino. Sometimes its hell working in an environment thats predominently only white. But anyway i would have been pissed off too if i had to experience that. Those white cops sounded like they had a hella entitled and karen attitude just because they had a stupid badge. File an incident report.
extra-hot-bean-water 4 points 3y ago
If they made you that uncomfortable I’d file an incident report and then call your district manager after filing it. Those women were out of line in my opinion. They may have been trying to make “polite” conversation but it honestly sounds like they were being purposefully rude and those comments were uncalled for.
colonade17 3 points 3y ago
I would file the report, but be careful about how you word it. These go to your SM and DM, and you want to make it clear that cops being racist was the problem not you. Show that the cops created a problem for both you and the store, and that when you tried to correct them on it, that they were unresponsive. Make sure your report shows you trying to use the Latte model to work with the customer and they're still being rude to you.
Leahwallzorz 2 points 3y ago
Ugh, dude I am so sorry! Sending hugs and support your way my friend, and again I’m so sorry this happened.
As a shift supervisor I would absolutely advise you to write an incident report, and talk to your store manager or at least your shifts about it. Those reports are there to protect you against ‘bullying’ which is so not sufficient to describe what’s happening here, and to create a paper trail so if this keeps happening your store manager can have proof of why these people are asked not to return to the store. In the current political climate now more than ever is it starbucks job to insure you feel safe, seen, and respected. Fuck that passive aggressive racist crap, it has no place in our stores.
Gah, all the virtual hugs again. Sending strength and support from Canada!
Aether3a 2 points 3y ago
Please please do. Your feelings are valid. Don’t doubt that. We support you.
matchababyy 2 points 3y ago
i'm sorry you felt alone on the situation but i assure you there is support somewhere, even if it's outside the store
DorkusMalorkusXB 1 points 3y ago
Definitely file an incident report. Filed one today for a customer response to if she wants cream in her coffee was, "Yeah, make it look like your skin." WTF??!!!?!.!?!?
wandering_mind_ 1 points 3y ago
Yes! Please file. Whenever a customer makes a scene, I make an incident report so our “leaders” know our view of the story.
I definitely say yes because these individuals took away your third place comfort, first of all. Secondly, do they not know what’s happening in the country? That was totally micro-aggression!
Point being, I feel like you were pitted in a corner and that’s totally disgusting. Please report.
Edit: also, I am sorry this happened to you! I hope everything is well. Give yourself some time to process the situation. It can feel small but it’s still significant!
asphyxiat3xx 1 points 3y ago
I'm so sorry you had to deal with all this. I honestly think you should file just in case you need documentation for anything. I'm also ashamed for your fellow partners who saw this and said nothing, that shit dont fly at my store.