Nah, I love telling people no too. Do people expect us to react differently when they say “ACTUALLY NO” because like.. I said what I said.. just cause you don’t like it doesn’t change facts. :x

So I work at a Starbucks as well but not licensed, and we had an actual Karen barge in yesterday and ran towards the restroom which was clearly blocked. She started moving the stuff around until we told her they’re closed and she got all mad and asked if McDonald’s next door had open restrooms, and naturally, we said we didn’t know because WE DID NOT KNOW THAT KAREN. She yells her order (venti iced black tea unsweetened) pays, and books it for McDonald’s. She comes back in and snatches the drink off the counter and as she’s walking out she yells “I’m going to call the city government because I’m pretty sure having closed restrooms is illegal!” And I literally just said “okay” and she stalked off

Man. I kinda miss mopping the lobby with most of the lights off, watching someone come bang on the door to let them in, and feeling the small, warm feeling of satisfaction when I got to pretend I couldn't hear them.

Retail here - most satisfying “no” is the one we don’t even say out loud. Literally almost a daily occurrence, we’re closed and tidying the store, and a Karen comes up. Either yanks the handle or bangs on the /locked glass door/ as if it’s gonna magically open, while staring hard at the employees inside. None of us ever look over. The open hours are on the door folks!

My niece would get orders yelled at her an hour past closing with the lights off and the tables put up... not small ones either! MAJOR orders! What is wrong with people?

Karen sucks. It's the best to tell them off. Feels really good

Or my favourite interaction

Me: I actually can’t do that for you

Karen: Well, I’m a returning customer and I spend a lot of money here

Same! Our lights are off and we are clearly cleaning. Always get asked if we’re open. I thought lights off and locked doors universally mean closed.