I feel you! I always give people a grande Pike when they say regular coffee and don't give me a size. I'm sure one of these days, someone will get mad at me lol

Karen: Regular coffee with regular milk and sugar. I tell them the same thing every time I come here and they always make it the same way. Whatever is the regular amount, I want.

Me: Pushes a grande black pike through and hides when Karen arrives at the window

It's because they use Dunkin' Donuts terms. Over there regular means with cream and sugar that Dunkin's just does. I dunno what their measurements are I don't work there lol. I usually respond in a nice voice and just say, "Regular for us means just black, would you like cream or sugar? Normal amount of sugar packets is __ for__ size. We also free pour the cream so how light or dark would you like it?" It's a mouthful but it really helps with the connection and making absolutely sure they get what they pay for and come to get.

yes but black contradicts having coconut milk. maybe the customer meant dark roast.

Really it doesn’t matter what you suggest or make to the guest in this interaction. What they are buying is an opportunity to publicly abuse the help, and congratulate themselves for it. I should be grateful to provide a service to the deeply troubled, I guess, and I can relate. If you aren’t deeply troubled you aren’t paying attention.

“No!” (exaggerated eye rolling) “I said NO WATER!” (guest mutters something that sounds like moron or gorgon or bourbon, at this point, who knows?)

A lot of back and forth with that guy, lol.

"I want a cappuccini with no foam"

"...oh, so a latte?"

"NO, I don't LIKE lattes. I want a calpakrini! No foam!"

Actually it goes like this “ok no problem how many sugar would you like” “just however much you guys usually put in there” “it normally doesn’t get sugar that’s why I’m asking how many you would like” “uhhh uhhhh 3”

The double shot would get an extra shot in it as well if it was a venti

Thanks!!

Upvote for realizing iced americano = iced coffee. but actually way better

Understandable but next time I’m charging for a chai with two shots because that’s what it is. Stop this whole trying to beat the system thing because your just being a difficult karen. If you don’t have the money for the drink you want then make yourself a coffee at home.

I had a lady once ask me for a venti vanilla steamer, add 8 pumps chai since it was cheaper.

But why would you order it the other way when a regular latte with chai syrup added is totally allowed and cheaper? 😑

This isn’t someone who is getting shots of espresso and wants steamed milk to the top. Also why does it matter if someone has a way to get cheaper drinks? It’s not like starbucks is your personal company.