The ones at this particular store have an absolutely horrid attitude, I know if they had that attitude at the Starbucks I used to work at someone would have had coffee thrown in their face.

Exactly!

And you don't get paid hourly if you get fired for not following the rules at your job, even if you don't agree. Licensed stores are a lot worse for this.

Thanks for clarifying! I should also add that this Starbucks licensed store is on an Army base. I am not Army (my spouse is) but I find that a lot of people in the army are by training “do as you’re told” and if they are told to jump they ask how high sort of thing. A lot of military bases we have lived on have stores where the staff will either be nasty to the customers knowing they won’t complain, or some will even take advantage of them, which is why they have laws about predatory car salespeople and loan companies on military bases. I take it this Starbucks store is just a product of that kind of dynamic of not paying attention to customer service, because most of the customers are soldiers who would never complain.

Yeah, shockingly it rang up on the register. I’m telling you, this location is **absolute trash.** they charge for absolutely everything and make up their own rules.

If a customer wants their drink in a bigger cup, we can do that. That’s why you can do it via mobile order as well. If it wasn’t allowed, customers would’ve be able to do it via mobile.

The policy states that customer gets what they pay for. If a customer wants 12oz drink, but be put in a 16oz cup, we can do that as long as we give them 12oz of a drink.

Customer might want extra room. Or maybe they want extra whip. We can track that by using “extra whip” button. If they want extra milk in their iced coffee, we can track that as well by using “extra milk/cream” button. We are allowed to give customer 4oz of milk for free. If they want even more than that (to fill up grande cup) we can charge them for extra by suing “breve” button instead of “with cream” button. So they still are getting 12oz iced coffee with extra cream added to fill the 16oz cup and they are paying for it.

>cups are tracked inventory too

We used to give customers double cupped beverages all the time if they didn’t want their cups to get their hands too cold or hot, cups drop all the time on the floor...cups were not exactly things we would nickel and dime with customers.

>And you said you wanted extra room for milk

Well, what I wrote here isn’t word for word what my conversation was. She knew what I meant. They don’t even have a bar with milk canisters at that location so you can’t add your own milk.

>And the cup is still wasted if it’s used to measure and then pour into another cup

Not for an iced coffee, when I was a barista we had scoops to scoop out the ice and they were already pre-sized.

I’m sorry, Starbucks is a multi-billion dollar company and their cups cost maybe less than half of a cent each. As I’ve mentioned I used to be a barista, it was definitely not a company that nickel and dimed every tiny little customer transaction...even if they wanted a lot of milk in their drink...doesn’t really matter to me, Starbucks isn’t going broke tomorrow because of one customer, and one of the things I really liked about working there is that they weren’t petty like that.

Seriously, anyone who feels “bad” for Starbucks if they have to give up an extra cup for a customer that literally costs the company $0.0001 is crazy. I don’t feel bad for corporations and I certainly don’t feel bad for Starbucks. They have plenty of money.

And by the way, besides for that, the main reason I would put it in another cup for a customer with no problem is because I don’t want the HEADACHE of having a 30 minute long conversation about why I can’t put it in another cup...takes faster to just give them the damn cup. And I know my manager would have been supportive of that, it just isn’t worth the hassle.