Ikr!! Ugh. I've actually started trying to verify from people before they order caramel macchiato if they want it iced or not and dang 90% of the time they always want it iced but never say it before.

Or the white mocha

Same! It’s always easiest to confirm the order at the POS

Yo same with whip and non dairy, they'll be like "WHY WOULD I WANT WHIP I ORDERED NON DAIRY" and its like bruh, the last 5 people before you wanted extra whip on their non dairy bullshit, like everyone isn't you.

I have been asking “that’s hot, correct?” when they don’t specify. This way I get the info I need while reinforcing/teaching customers that our standard is hot.

I gesture to the windows and talk about the summer weather if they seem confused my my question. Most people realize I’m just being helpful

The worse is when they suddenly decide they ordered a different size too. Like, I’m sorry you want a venti iced caramel macchiato with extra extra caramel drizzle, but you said tall and hot.

I never understood people getting pissy when the barista asks clarifying questions. I once had a person come through my DT ordering some sort of unusual espresso drink, I don't remember exactly what. But she got SO snippy with me when I asked if she wanted it hot or iced. "NO. I want it HOT. OBVIOUSLY. I didn't SAY iced." In my best customer service voice, I explained that we wanted to make sure we were making the drink the way she wanted. But it was still an unusual drink, so my SM (who'd been listening in) took it upon herself to double-check at the window that she wanted the drink made the way I'd rung it up. You'd think that we'd taken a shit on this woman's front doorstep. She got super angry and started berating my SM. "I DON'T UNDERSTAND WHY YOU ALL ASK SO MANY QUESTIONS." Geez, maybe y'all should mobile order if you hate human interaction that much. Or better yet, make your own damn coffee at home, where you don't have to talk to anyone.

🤬🤬🤬

>I know standard is to not ask questions when someone orders a drink,

Huh? I've never heard this before, and was trained exactly the opposite.

People don’t read most signs. We have a ton in our store regarding where to stand and wait. In store vs. mobile, like herding cats 🐈😂

If this rotten pandemic has taught me anything, it's that customers are either incapable or unwilling to read.

Well a hot latte cannot just be "iced" by a customer themselves....

I was trained that drinks traditionally hot are still hot unless they tell you otherwise. So I agree with OP- specify iced, especially when it’s busy.

I read an order back 3 times today, & they STILL claimed they specified iced. I was like, HONESTLY what the fuck

Standard is not to ask. Just like You don’t ask if they want their ice coffee sweetened. You only make it harder for other baristas who follow standard dealing with customers saying ‘well the other store always asks me.’