Posting from a throwaway account and I want to keep it brief. So here's my quick story about my time with SB.

Donned the green apron back in 2014. I was so excited because this was my first job after moving to a new state and about to go to a new University. Once I officially passed my training and was left on my own on the register/drive-thru, on my first day alone, I was verbally attacked by a regular of the store. She wanted my job because I was not aware she was a regular of the store. I told her that it was my first day, but she refused to listen. Eventually, my manager was called to assist, but she sided with the regular and pulled me aside to tell me how to improve my interactions with guests. That was fine, a bad manager isn't something difficult to deal with. It was what happened with my lead afterwards that really bothered me.

Just about every time I worked with another lead, this particular lead would approach from behind and give me shoulder rubs. This was incredibly uncomfortable for me and I would shrug it off and ask politely for the lead to stop. However, even after multiple efforts, it kept happening. Even after talking to co-workers, they were all on the lead's side. I felt like I was going crazy. So I left after two months of wearing the apron because I didn't like the environment.

I don't want to say it was okay, I want to say I've moved on from the incident. But recently, I decided to reach out to Starbucks to tell my story and they have sent me through the ringer trying to "hear me out". I've been sent through endless waiting rooms, different departments and operators, and I always have to repeat my story or situation, just to get redirected to another department. This cycle of just trying to confess that there are bad leaders that should be held accountable is impossible! I've lost faith in this company and I feel incredibly sad that nothing will come of this.

tl;dr: Verbally and sexually harassed by lead and manager. Sought help from corporate, but sent through an endless loop of operators, waiting rooms, and hung up calls.