Text us not approved form of communication and therefore doesn’t count as “call out”. If you just text and don’t show up to your shift, it is considered a no show no call. If you need to call out, you ALWAYS need to call your store and let the SSV on duty know.

You should always call your manager and the store. With a text message, there’s the potential that the message doesn’t go through or your manager doesn’t see it until too late. That’s why it’s called a “no call, no show”.