mykotman12 2 points 3y ago
Shift manager is just a bit above shift supervisor. You get a bit higher pay (salary? Not sure) and a bit more responsibility and no tips. Think of it as a position between SSV and ASM.
You are in charge of one of the SMs responsibilities (like a schedule, or inventory), but not full on SM.
colonade17 1 points 3y ago
Shift manager is a position that only exists in MA because local labor laws there would define a shift as management, so starbucks created this position just for this market. Because it's a management position you don't get tips, but your pay is higher than supervisor.
Think of it like ASM, but not necessarily on a path to become a SM. You get more pay than a shift supervisor, each shift manager in a store is responsible for one or more aspect of the store manager approach (staffing and schedule/inventory/food management/culture and communication)