For making ice tea: fill hot water to 1L, one venti scoop of ice, and then fill the rest with cold water to 2 L line

Frap roast: 1 bag for 1 L of cold water, so if you’re using 2 bags, it’s 2 Liters of cold water

For customer connections: if you’re opening, always ask if they’re heading off to work, if they have any plans for the weekend, what they did last night, if it’s a long day or a long shift for them, where do they work, do they work nearby?