I've only ever worked for small, locally owned businesses throughout my entire employment history up until sbux so this is super new territory for me. Can anyone kinda walk me through the steps of filing a formal complaint (or two) as well as what they're experience was like doing so?

I'm looking to file two seperate complaints. One is against another partner and the other is against my store manager (the complaint against SM does regard my complaint againt the partner but I actually have more issues with my SM than just that which I am filing for against then) and I have sort of rough evidence to back up both claims though I'm not sure how to include it because for the case against a partner the evidence is text messages, and the evidence of which that is against my SM is videos i took of some phone convos (all within the same day) between the two of us which i took because she was very cruely yelling at me, threatening me and all around brutally harassing me, so i started recording the convos (in order to get audio proof) on my husband's phone's camera while i was being berated on *my* phone so I gave no idea how i can add this into my complaint which is frustrating cause when it's someone in power's word against yours the odds aren't great, but the proof is a-fuckin-PLENTY.

I called the helpline today to get the ball rolling and turns out that my district GR rep can only be contacted via email. So do i just email him saying i want to file and then things get going from there?

Again, im really looking for like a step-by-step break down of how any of you have done this, as well as what the experience as a whole was like for you and what i should expect.

Thanks so much in advance for any and all help