Use this knowledge wisely. I’ve been recently told that pressing “add ice” on cups of water adds more labor in the computer. Be sure to always press that button!(self.starbucksbaristas)
submitted by [deleted]
Edit: Woah this blew up. I didn’t mean for this to come across as some one size fits all solution for adding labor for your store, but little stuff like this does help and you want to make sure you do this to help out just a little bit while finding other ways to help earn even more labor
Captain-crutch61 points2y ago
What do you mean it adds more labor?
MattyScrant113 points2y ago
That system reads it as “more labor” because it shows that you’re taking an “extra step” if that makes sense?
It’s the same thing with warming food. If you press the button, it shows that you’re not just putting it into a pastry bag. You’re taking those extra (x) amount of seconds or minutes to heat something up. In turn it takes more time to do so, therefore adding to your store’s labor metrics.
Mind you, the addition to the labor is small but it does add up over time.
infrontofapple31 points2y ago
As a smol barista, I understand a little bit of this. Does adding labor take away from the manager's salary or does it show show how well our store is doing?
I always do cup size, water, add ice and add water.
MattyScrant49 points2y ago
No it doesn’t. The only thing that takes away from your SM’s income is calling in broken equipment. That reduces your SM’s yearly bonus at the end of the fiscal year, I think. I’m but a shifty shift but one who’s ancient in Starbucks years—going on ten in November.
Adding labor gives baristas more hours. Shifts too but shift and barista labor are two separate metrics they’re calculated differently. Higher sales and ringing items in correctly=More labor=more hours your store has available to give and so that means you’ll have more coverage on the floor at a given time.
If any SM can confirm this that’d be great.
(Edit: apparently I was very mistaken about store repairs being taken from a SM’s bonus. I apologize for my lack of knowing and thanks to those for clarifying!)
BunnyKerfluffle19 points2y ago
You are correct in the labor calculations. Always ring in grinding on your whole bean sales, ring in your pup cups, water and get that labor!
infrontofapple10 points2y ago
Oh. That's awesome to know! I'd love to work on my development; but all in due time.
I just transferred to a new store but at my old store, why did my partners try to ring in items to be cheaper for customers?
infrontofapple4 points2y ago
I ask if it takes away from my manager's labor because my previous manager refused to ring in my cat pay and put in my sick time as replacing it.
My new manager and her DM have fixed it, giving me back my sick hours, but I still will never know why my old manager refused to put in my hours...
caffeineSMTA3 points2y ago
Calling in broken equipment does not impact a SM’s income. If you’re being told that.. I’m really sorry. If something is broken, try to utilize the SCEMM on the Partner Hub to troubleshoot/repair. If that doesn’t work, call it in to Facilities/Help Desk.
There are no perfect formulas to describe how labor is generated for a store, but generally speaking, the amount of customers that are rung up in a given period of time, the amount of items that are purchased in a transaction, and the type of items that are rung up (i.e. Frappuccino, warmed food, drip coffee, etc) all factor into labor calculation. Order accuracy ensures that you’re removing inventory correctly from the system, and charging for necessary modifications/beverage components. Items that have no fixed cost in the system (like ‘ice’ in a ‘cup of water’) will not generate labor for your store, to my knowledge. This is a commonly held misconception (similar to making every pastry ‘warmed’ even if it’s not requested)
jaynaenae3 points2y ago
Store expenses don’t factor in to any potential SM bonuses.
Edit to add, “earning” labor earns more hours for the store so all hourly partners. There are specific labor metrics we look at with shifts versus baristas but earning doesn’t factor in to that.
drinkliquidclocks8 points2y ago
No it wouldn't take away from your managers salary, lol, but over time it could lead to your store having a larger budget of hours (more people working more hours!)
eat-reddit-tv28 points2y ago
Yes! This is why I type in all orders correctly.
(eg: Gr Pike, venti cup, no room, 2 stevia, with heavy cream, stirred)
Cuttis19 points2y ago
The best way to add labor is to build transactions (customer counts) per half hour which is why they’re always harping on speed. The other stuff has a lesser effect but it can’t hurt. You earn a person for every ten customers per half hour.
RareLingonberry12 points2y ago
Also ring up some waters when you’re slow. Make sure to ring them up individually too.
[deleted] [OP]8 points2y ago
Doing mileage and product runs to stores using p card is the only thing that really takes from managers salary, and technically not even that. It takes from their end of the year “bonus”
jaynaenae8 points2y ago
Store managers should strive to keep costs down to maintain a profitable store, but store expenses are in no way tied to any potential for an SM to receive a bonus.
cyan_reynolds7 points2y ago
Also adding a grind option on retail coffee adds to the earned labor, so I always set a grind option even if they don't get it ground.
Cuttis7 points2y ago
They changed it awhile back so that stuff falls into a different place on the P&L and doesn’t affect their bonuses. At least that’s my understanding of the situation. If I’m wrong I don’t mind being corrected by any SMs out there. During the era where it did I worked for a manager for about 10 years that wouldn’t let us call in anything and it was miserable.
JNYfromtheblock5 points2y ago
Hi all. SM here from California. Partner for 6 years total.
There is nothing that detracts from an SM's salary. As far as CA (not sure if this is company wide or not), there are no year end bonuses. Bonuses are paid out each quarter (4x/yr) and are based on comping percentage. Comping is how much our stores are making in revenue/sales vs last year for the same quarter/time frame. Equipment maintenance, mileage, p card usage, basically any costs to the store, only affect our profit and loss (P&L) statements for the store and store revenue. Essentially we want to earn as much revenue as possible so that even with these costs detracted, we are still making money.
As far as labor goes ...
Labor is calculated using a number of variables and factors: items, transactions, tender, rounding, minimum staffing, and fixed tasks. Our labor model follows the following equation:
Customer traffic patterns and product mix (utilizing a 10-week lookback at the previous 10 weeks) TIMES time standards (the time it takes to make each item determines labor demand) PLUS fixed tasks (additional time added automatically).
​
\- Items (21% of labor) - includes all food and beverage items \- Transactions (13%)- how many transactions we are processing every day \- Tender (3%) - the time it takes to ring up and tender a transaction; this factor also considers the fact that when a partner is at POS, they are essentially not able to do other tasks while tendering \- Rounding (16%)- The time it takes for a partner to make an item earns labor. Our system calculates how many partners we need during any point of the day to staff the store based on the time it takes to make items/tender/do tasks. Sometimes this results in uneven numbers, like 7.25. Since we can't have 7.25 partners on the floor, we round up or down depending on what's after the decimal. According to the company's labor model, we round down at anything .15 and below. \- Minimum staffing (14%) - This is the minimum number of partners needed on the floor to complete tasks. For example, for opening for most stores, the minimum staffing number is 3 (2 baristas one shift). Minimum staffing is the baseline for labor and everything else is built on top of the minimum staffing level and how many hours are needed for that. \- Fixed tasks (33%) - These are tasks that are calculated into labor automatically, like opening and closing duties, making cold brew, clean play, pull to thaw, nitro cleaning, etc.
As we can see, there are a lot of variables that go into calculating labor, and it is more complex than just hitting the warmed button or adding ice to a water. Yes these things can help, because they will be considered in the item and time standard categories in the labor calculation, but they are not the deciding factors.
I hope this clears up some questions/confusion about labor calculations! :)
Mariiriini3 points2y ago
Not really. It's so inconsequential that its not really helpful. If you don't have enough labor as is, I'm not sure how adding extra steps to every order in order to trick the system is really feasible.
maximizing labor as a barista is an effort that only makes your job more complicated for absolutely no return. Extra labor not from COSD growth is pried from DMs cold dead hands or corporate excess for planned growth. If your COSDs are low, have someone at the door "cleaning" greeting people or make a cute A-frame. If you don't have enough people for the customer flow, corporate doesn't care. If drink complexity grows, labor hours stay the same, and drive times/half hours stay steady, that just tells management that it's still doable on the current labor.
Welcome to mid/post national financial disaster Starbucks, we saw it in 2008 too. Do more work with less people because a reduction in profit, not even a posted loss, is absolutely unacceptable for the ruling class.
NOTcreative-2 points2y ago
It does not, transactions with cups of water also don’t. Modifiers that count towards labor actually have a minuscule impact.
HookPushnPray1 points2y ago
1. You’ve obviously put a lot of context into my post if you’ve (mis)interpreted that I am “very, very” bitter toward this company. I am a barista trainer. I enjoy what I do. I understand the business side of things. Which is why...
2. It does make a difference if you are intentionally short-changing the company of profits. You are an employee of Starbucks, not Jeffy Jeff down the street that needs to save $.80. That is the inherent issue with you ringing things in apart from what the company has set as its standard. If you don’t care so much about your company’s profits, quit and then tell people how to game the system.
nobullshitplz1 points2y ago
Uh I think you forgot to make sure this was a response to somebody you were chatting with. I’m not sure how this could apply to me
crzyshiba1 points2y ago
Yes also put in the cream and sugar for hot coffee and when I put cake pops or lemon load I put warmed lol
Ilovedemcrystals1 points2y ago
Oh my god yesss! Will be pressing it for every drink now lol
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