So that kind of complaint needs to go to your manager, unless you’re being discriminated against because of your status as a protected class. And to my knowledge, teenager isn’t a protected class. Ageism laws specifically cover older workers.

I’m inclined to question what kind of things you’re doing / saying that are prompting the “you’re a child you don’t know anything” responses. Depending on who you report it to (except Ethics & Conpliance because it’s anonymous, but it’s very unlikely they’ll pursue it), what’s most likely to happen is your manager will want to sit down and facilitate a conversation between you and the coworker in question.

> And this is literally my friends who have jobs, not just Starbucks.

Yeah, having a job at 16 is hard. Because you *are* a child and you’re often working with full blown adults. This job is how some of your coworkers pay their bills. It’s how they get their health insurance. It’s how they’re able to attend school.

Before calling places, you need to address this issue with this coworker. That’s the first step. Talk to him and ask him why he is treating you this way and ask him to stop. If that doesn’t work, the next step is go to your SM. They will schedule a meeting to have with you, SM, and said coworker to try and resolve things. If that doesn’t work, you can call PRSC and file a complaint.

If you call PRSC first, they will ask you if you addressed this issue with that coworker first and if you addressed it with your SM. If you haven’t, they will tell you to do it first before filing a complaint.

Unfortunately, sbux would prefer we take out issues in house. I had a situation with my manager, when I reached out to partner services they took my statement then told me to go to my DM. When you go to your manager, talk to them professionally and patiently (no intention to imply you aren’t). What I’m saying is don’t even give them the opportunity to say things like “you’re a child”.The greatest victories in conversations I’ve had as a partner is because I was patient and listen.

There is a third party site that you need to look up. I forget it because I haven’t worked there but it’s called ethics and compliance hotline usually and there is a number and a website. That info should be in your back of house posted somewhere, I think it’s required.

put them in his place

If you feel comfortable talking to your SM about it then take it to them first. If you don't feel comfortable with that or your SM is part of the problem then call partner resources. You want to be able to document specific things they've said or done that are wrong, or violate starbucks policy.

Call PCC.