If I’m on reg and a customer is hard to hear, I always move my headset away from my ear. Almost all my coworkers do so and we’ve been here for years. I know that doesn’t help solve the customer issue, but it helps me focus on listening.

Also, if it’s a common issue, stop a customer before they even start speaking and remind them to wear their mask properly (over nose AND mouth). It’s a good idea to check w your shift to see how aggressive you can be, but my favorite is the fake sweet yet demeaning voice for that type of customer

My favorite is when you’ve asked someone in the drive thru to repeat their order 5 times because they’ve been mumbling the whole time and they don’t even attempt to raise their voice at all

The part that gets me is that they can hear me through the glass and mask, but go on to assume their flimsy mask under their nose is somehow blocking more sound than my thick two layered +filtered thing.

People. Stop complaining about how uncomfortable and difficult to manage masks are when you’re speaking to people who wear them 5+ hours at a time! Argh

“could u please speak up?” doesn’t mean pull mask down, lean around the divider and right up to my face, continue to mumble :-)

I work at target Starbucks and one target employee always comes by and talks so quiet it would be impossible to hear even if there was complete silence and when I ask to speak up she just shows me her phone.

Right?? It’s so frustrating but it’s hard to get them to stop because they’re convinced the mask is at fault.