Anyways I was on DTO today, for pretty much my entire shift. That’s fine, whatever, but this lady comes through and orders - at the speaker she’s really nice but she gets to the window and holds up her phone, displaying the app. I scan it, no money on the card so I tell her that she owed the full amount still. “How? I paid with the app...” Me: “There wasn’t any money on the card. If you want, I can reload it for you right now?” And she just goes BALLISTIC. Talking about how I’m ‘scamming’ her even though she literally had absolutely no money in her app and refused to pay with cash or card. And here’s the kicker: she looks at me and asks, “I had 25 stars that expired a month ago. Why can’t I use those.” Because they’re /expired/. And I’m pretty sure you can’t redeem anything for 25pts anyways. She was like “yeah..but..stars? Why do I still owe 12.05?” And proceeds to ask if we could just scan her card over and over until she earned enough points to cover the entire order. (If anyone’s wondering, I did check to see if she had any stars she could redeem and had a big fat total of zero)