Starbucks Baristas: The daily grind
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Is not taking names a good reason for a write up? (self.starbucksbaristas)
submitted by [deleted]
So I know Starbucks is all about "customer connection" but my manager seems to be going overboard when threatening to fire me over things like 'not taking customer names at drive thru', 'not being friendly enough', 'not engaging in conversation at a waiting customer' etc. Like I would understand if she caught me being rude and then gave me a write up but no, I just feel like she's looking for excuses to get rid of me. I'm still not sure though, maybe I could improve and see if she's be satisfied for once or should I do something before I unexpectedly end up fired?
Dunber1234 7 points 2y ago
Your SM sounds like a bitch. Yes we should connect but at times I’m just too drained to keep trying to connect throughout the shift.
official_koda_ 5 points 2y ago
You have to even get names in the drive thru!? What the hell
[deleted] [OP] 4 points 2y ago
I know it's a super weird new thing we started a few months back, not only is it awkward at times but it's also hard if u r doing solo drive thru and trying to keep things going fast...but since I don't make the rules I have to deal with my manager yelling 'take names' every time she catches me not doing it and won't take any excuses :/
official_koda_ 5 points 2y ago
That’s such a waste of time and pointless for “connections” customers aren’t gonna give a crap about getting asked what their name is
implicates_ 4 points 2y ago
ummm that's a big no your sm is harassing you so talk to someone in a higher position than her
[deleted] [OP] 2 points 2y ago
This is literally exactly what is happening to me right now. Every shift I work with loves me and we are hemorrhaging staff but I have to be best friends with every single person who comes through. I think corporate is trying to get rid of people who aren't completely subservient and brainwashed so they can keep appealing to their entitled fanbase.
[deleted] [OP] 2 points 2y ago
Yeah I think they have set the standards too high, like I know my sm isn't all wrong because she gets to hear stuff from her higher ups about this stuff and I guess she just takes her anger out on us if we are not being completely perfect.
coffeesparklez 1 points 2y ago
Sigh. If the direction is to take names for the order, you've had reminders to take names, and you are still not taking names, then yes, that is a reason for a write up. Just like if the direction from the DM to your SM is to take names in the drive thru, and the SM cannot get their partners to make it happen then the SM will get the same coaching conversations and corrective actions.
If it makes DT slower it is on leadership, not you.
If it makes DT slower it is on leadership, not you.
[deleted] [OP] 1 points 2y ago
Yea I get it, honestly it wouldn't bother me as much if everyone followed the same rule, I just feel like it's always me who's being told all these things :'(
colonade17 0 points 2y ago
I would start with a more gentle reminder to take names for all orders, and *then* if you kept not doing I might consider a write up appropriate. It's also very easy to do just ask "can I have name for the order?" takes a few seconds to ask.
Taking names is a starbucks standard that you're taught in training. It also is very important for making sure we give the customers the thing they ordered and avoid accidentally giving it to the wrong person. I coach this immediately when I see it happen.
Taking names is a starbucks standard that you're taught in training. It also is very important for making sure we give the customers the thing they ordered and avoid accidentally giving it to the wrong person. I coach this immediately when I see it happen.
Millerboycls09 1 points 2y ago
In drive thru though?
colonade17 1 points 2y ago
There's less of a pragmatic purpose to getting names on cups in drive thru, but it's still the standard, and it's the customer service expectation that we set. So yes I'd still coach someone on it, and if it kept being an ongoing problem I'd consider a corrective action.
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