This man is very difficult. He gets the pumpkin cold brew modified. He comes in to order, and while the barista rung him up, the POS automatically charges for extra pumpkin. Sorry that’s just how it’s rung up! He demands we don’t charge him. Like throws a huge fit over 60 cents. Now normally this man, when he is unhappy with our service (which is often!!!) he would take to texting our manager on his personal phone. Our manager didn’t actually care for him, but made it so he was allowed to do whatever he wants. We have a new manager, extremely by the books. Soooo he was told he had to pay the 60 cents, honestly we are all still kind of scared of the new manager so we are trying to do everything perfectly to standards. He asks to speak to a shift, who tells him the same thing. So instead of just paying the extra fucking 60 cents, he refuses, asks for all of our names as well as our dm and manager, FLIPS US OFF, and calls us FUCKING BITCHES on his way out the door!!!! So we report that incident immediately. We are hoping this is the straw that will get his ass banned. Well cut to later, I (shift in charge) am on my lunch when one of my baristas calls me to say he is in the drive through. I tell them to do the same, as I’m not into going against what my coworkers say. I know that’s why he came hours later, hoping it was a new crew. Well surprise surprise, he refuses to pay the 60 cents!!! I see him drive away angrily, on his phone. Here we go... 10 minutes later, I am on the phone with our dm! I give her the rundown. Of course she says “well this is the first I’ve heard of this customer” like yea...if I called the dm and told her about every single customer that gave us a hard time?!? So she says he is right and not to charge him. Sure that’s fine, but my problem lies with the fact that he completely disrespects us, called a bunch of women working fucking bitches, but you’re more concerned about making the moment right?!?! So I tell her “I don’t have a problem with the drink, but no one at this store feels comfortable serving him”. Like stop fucking dancing around the actual point! I want you to address that the way he speaks to us and treats us is NOT OKAY, and he can NOT get away with it. I want you to support US, your team, not this douchebag who sits at our drive thru window after hours leering at us because we won’t serve him!!!

I think I’m done with this company. Everyday it’s something else that makes me feel sick to my stomach. At this point, they don’t want to even pretend they care about us. A $5 drink sale is more important than your employees’ safety. Very interesting.