I used to love working at Starbucks. I love all my coworkers, our store, I loved the job itself. Everyday I was happy to come into work and see my partners and our regulars. After we reopened everyone felt safe and happy to be back while we ran drive thru only. Then we reopened the cafe for grab and go and there were almost no safety measures until we complained and demanded changes. Then we reopened the cafe for limited seating and started letting people order inside. Despite constantly being between 10-30% over our sales goals our hours were cut and there we could no longer follow standard cleaning protocols let alone the new ones introduced after covid. We can hardly clean anything all day, we can’t limit the number of people in the cafe, we can barely keep up with orders and forget anything even getting wiped down most days until later in the day. Partners are crying on the floor or having panic attacks or calling off to try to preserve any shred of mental health they have left because running with a full cafe and drive thru line out to the road is overwhelming for less than a full staff and no one cares. The company tells us how much they appreciate us while they do nothing to indicate that that is true. Everyone who used to love coming into work absolutely hates their job now. Every one of us HATES being there. It is the worst part of all of our days and borrowed partners are shocked to see how bad our store gets and never pick up a shift at our location again. We are constantly understaffed, but our partners are sent to other stores to help out when we desperately need every person. It’s not uncommon to only have 3 people on the floor to take orders at drive and cafe, run ovens, make drinks, clean, do dishes, make back ups, and “take time to make connections”. The third place no longer includes partners, but the company keeps telling us to be nice to all the shitty rude customers so that they still have a third place experience while they yell at us for their 17 Frappuccino order taking too long when there are 40 customers ahead of them and they can see one of us literally running from one end of the store to the other the entire time just to take all the orders. We have a partner about to hit their 10 year who is days away from quitting because the last few months have shown us how little we matter. All of our shifts want to step down or quit. We just promoted a new shift and they made him cry on his first day because it was so stressful. We have seating available inside now that is no more than maybe 3-4ft apart where you can fit a total of 12 people in close proximity with no masks. The company keeps claiming they care about us, but all of our cries for help don’t reach them and our SM refuses to believe how bad the store gets everyday because they are never there to see it. We all hate our jobs now. But oh boy we got 150 stars to add to our apps.