It’s the expectation at my store that we remake their drinks for them. Even if the store they ordered to is literally 3 minutes away

idk i’ve just always remade it because that shit sucks and i’m getting paid either way. then again, i’ve never had anyone be an asshole about it and it’s never happened to me during peak.

One time this lady asked if we could get it for her then got mad when we told her no

wait, it's normal to tell peopple you can't make it? our store makes it a point to just make whatever drink they ordered, which imo is a waste of our product because it isn't registered in the system, and a waste of the other stores product because now it'll just sit on the table and melt or get cold. wish our store was like y'alls lmao

The app should make people confirm store location Every Time. When half my store was quarantined bc of a positive test result and only 7 of us were holding down the fort (shortened hours), we had our mobile orders turned off. For two weeks, people would drive up and say they made a mobile order at our store, though we didn't receive anything. I checked on my phone and it looked like the app automatically set mobile orders for the next closest open store (an hour away).

One day after our last customer, a guy banged on our drive-thru window and demanded we make his drink bc "I ordered 5 minutes ago!" We had less than 30 minutes daily to clean up and restock for the next day, where we would all open again, but we ended up making his drink. I get that our problems aren't his problem/ fault, but damn. Check your order throughly before sending it and don't be a dick!

yupp