I’m a shift at a high-volume store. We’re talking 20-25 cars in line at any given time, plus cafe. I have had the whole “make the moment right” thing drilled into my head so hard by my shitty SM that sometimes I don’t even recognize myself when I’m at work. But these modifications have got to stop. There has to be a breaking point. I am perfectly fine with the occasional “Iced White Mocha with VSC cold foam and caramel drizzle” but some of these drinks are atrocious. You all know, the “Venti Vanilla Bean Creme Frap made with Heavy Cream, add Dragonfruit, fill halfway, other half is a Blended Pineapple Matcha with heavy cream and 8 pumps of Raspberry.” Those. The most hellish of creations that only the mind of a sick and twisted individual could conjure. And they DON’T EVEN TASTE GOOD! People are really getting away with too much. At what point can I say “Absolutely not, our DT time is going to be 15 minutes?” Honestly. I wish the customers could hear the things we say about them. I’ll say it to their face at this point. I don’t get paid enough to get screamed at by a 40-year old white woman just because her “Double-Blended, Coronary-inducing, Cat-vomit-looking, definitely not Keto Keto Pink drink had 15 pumps of classic instead of 16 (Classic isn’t Keto Jessica you absolute gremlin). I mean really. Something has to break, otherwise the modifications are only going to get worse and worse. My poor green bean, post-COVID fiasco (kinda) baristas cannot learn at the speed at which drinks are being changed. It’s too much.

Sorry this kinda got long, had an absolutely horrible shift today :/