Talk to me fellow trainers(self.starbucksbaristas)
submitted by heedthelock
How are y'all doing right now? I've been training a revolving door of green beans lately cause some of them just can't handle the stress of it and I'm struggling. I don't know how it is at other stores, but I feel like we just don't have enough hours and I'm overloading them too fast and the only real response I get from above me is "do the best you can, and just get them ready enough. We'll keep updating them as we go." I'm exhausted and I feel like I'm failing them. Comisserate with me.
BeardiesRule1126 points2y ago
I’ve flat out refused to train any more. Not I’m this environment for shit pay.
heedthelock [OP]1 points2y ago
Im so torn. Only my manager and I can train, and if I don't, she has to. On top of all her other responsibilities. And I love her, she's the best manager, and I'd hate to make her job harder. But some days man. You're definitely right to do so though, it's B.S.
BeardiesRule1121 points2y ago
That’s nice of you to care but honestly that’s her problem. She’s the manager.
coffeecat79184 points2y ago
You’re not failing them. Corporate is by not allowing the time or labor to train them, and in general. I’ve had seasoned partners leave because it’s become too stressful.
The weight is not on your shoulders for them not being able to handle the current stress.
heedthelock [OP]1 points2y ago
Logically, I know you're right. Emotionally? I just wanna take care of them.
I really wish I could convince someone that like, people keep leaving BECAUSE of this. Let me prepare someone properly and get them confident. Then it wouldn't be trial by fire. It's so dumb.
charmingelite2 points2y ago
I have been the only active trainer at my store since last December. We've been "understaffed" since then. Back then, we were just 1 or 2 baristas short. Covid, college kids leaving, and just a handful of others who left for unrelated reasons ... we're now about 12 baristas short from being considered adequately staffed. I have trained 25+ people in the last 10 months. People end up not liking the job, transferring to another store, can't handle/don't like the stress, etc. Lately our store has started to hit it's breaking point. My manager gets in trouble weekly because she is scheduling 3 partners more a day than she is supposed to be, and that still leaves us without a CS for most of the day, or someone soloing DTO/DTR with 18+ cars in line. Shifts have started bickering back and forth and letting their drama completely take over, to the point when I trained someone last week, on her third day she asked, "Is it always like this here? Are they always arguing like this? Because I've been here three days for training and it's even making me uncomfortable." Like ... what am I supposed to respond to that? I had a discussion with my SM and expressed how difficult it's been lately, especially because part of training is welcoming them to the store and getting them comfortable with everything/everyone. It's at a point where it's hard to do this when the arguing/stress/impossible expectations overwhelm me, so how am I supposed to convince someone else this is somewhere they want to work? All of my shifts are usually pretty great, except for one, but it's always been manageable issues. I assume the stress of covid, lack of scheduling, increasing demanding expectations from corporate, and wayyyyy higher costumer traffic than normal is what's put everybody on edge. But damn, it is HARD to convince someone right now that there is a valid reason they should stay at this job. What is most frustrating, I'm supposed to be promoted to SSV as soon as we have a good, normal amount of baristas. Our DM doesn't want us to carve in the time for me to promote until we can get our staffing issue under control. I feel like I'm going to be stuck in a perpetual training loop forever.
shizgettingworse2 points2y ago
Are you me? Me?? Is that you??
This exact situation is my store. I've trained 5 baristas in the past 2 months...only the most recent one is still here..but he finished training Friday...who knows if he showed up today.
Short staffed but not earning the labor we are given? Shifts literally at each other's throats. Manager is totally disconnected.
I don't know what to do. I reassure the trainees as much as I can that it isn't always like this and we are just in a bad spot right now due to covid. They just aren't interested in sticking around for the toxic environment. I can't really blame them, I'm trying to quit too (not that anyone in my store knows,) but dang! I just want one of them to make it a month.
charmingelite1 points2y ago
I don't get on Reddit as often as I like - but something happened this week that made me come back to this post and I just saw your reply!
HAVE HOPE!
I just laid everything out on the table with my manager - how long I've been overdue for a promotion (which she already knew and agreed with), tension between the supervisors, how badly our staffing issue is affecting us daily, issues with training, ALL of it. She promoted me that day! She worked really hard to figure out how we were gonna go about it but said it was "always obvious that I did the work necessary" and hearing me say it was the "only confirmation she needed" to make it happen. My training is reallllyyyyy spread out because of our limited budget, and we had to have a meeting with our DM about why these changes were necessary for the store, but my God it's made things so much better and it's been less than a week. She's even putting me in charge of the weekly RP order, I get to keep the clean play, AND she still wants me to train all new hires (I get burnt out on training - but honestly with the changes I think it'll be worth it).
I highly suggest having a similar conversation with your SM if you feel comfortable enough. Her and I figuring this out has already fixed so many other problems in the store; people have been expressing how happy they are with the changes they've been seeing at work. And now my trainees actually have a desire to stay!
From what I can tell, it seems like you and I are pretty much the same. I'm sure if you brought it to your SMs attention they're gonna have no problem recognizing you for all you do for the store. And if they don't, then let me recognize you. Being a barista in general is really hard work, then along came the pandemic. Training adds a lot of stress and a lot of pressure, too. I get it. Thank you for how hard you work for your store, every location needs someone like you!
Gimmecoffee20202 points2y ago
Have all the green beans been getting their 20+ hours of training? Bad training always leads to losing partners. At our store our new partners complete their barista basics over 2 weeks so they are not overloaded with information. Then their first shift on their own they are scheduled 4 noncoverage hours after peak to just practice making drinks so they build confidence.
rnaggie531 points2y ago
Yes can confirm. I am a brand new partner & this sounds about how my training went. I’m at a cafe & it’s very slow so I’m lucky.
akasheshe1 points2y ago
I just got trained, at a different store than I actually work at. Have only had one shift at my home store after 10 days of 4 to 5 hour shifts for “training”. I just applied to a few other jobs because the myth of Starbucks is a flat out lie. I was told it’s ok to make mistakes, but when I make a mistake, the person I go to for help looks at me like I shoved a shit sandwich under their nose. They get very irritated and sigh, then reluctantly press all kinds of buttons, throw away the drink, ect and make me feel like shit. I don’t need this crap, nor does anyone else on the planet. Can’t wait to leave. I’m older and I know what a great person and employee I am. It’s just too stressful.
UnableToRise1 points2y ago
Only recently got ‘promoted’(it’s technically a promotion, right?) to trainer and I’ve already trained one person and am finishing the training with the other. It gets better! My first trainee got kinda screwed over cuz we lost a day of training since my shift decided to put us on main bar for bar training during a rush, but I managed to show him a more detailed rundown of bar on the day after. Second trainee’s bar day went according to plan, but I got to show him more support stuff than my first trainee. It gets better with each trainee cuz you’re learning too, in a way! Keep your head up!
ResidentialSaltbox1 points2y ago
Ive hated it lately. It’s impossible to train someone on bar when I am the only bar person. So many times I’ve been like hold on let me catch up and then I’ll explain. One of them got it down pretty quickly but the other was so overwhelmed and frankly I feel bad for them.
I essentially have 3 8 hour days to train someone and it’s just impossible. I feel like I’m just throwing them to the wolves. My precious little babies.
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