Starbucks Baristas: The daily grind
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Understaffed and everything is broken (venti sized rant?) (self.starbucksbaristas)
submitted by wcfullofwoe
One of our mastrenas is broken so we are down to 1 today that has to be shared between drive, front, and mobiles. Same with blenders. Just the 1. Drive times are awful, peak was equally awful, we were on a 3 person play pretty much all morning (we're not allowed to ask anyone to come in rn according to our SM, who is currently on vacation), and god the handoff to mid was so bad, everyone felt terrible... when I left, the mobiles were still piling up.
We tried asking if we could turn off mobiles to lighten the load, but apparently our DM needs to approve it beforehand, and he's a dick so we are likely just going to have to suffer until shit gets fixed.
And with all this, we're still expected to keep drive times down to under 45 seconds AND connect with customers AND keep the whole store clean?? No way in sweet hell is all that happening.
I sincerely don't hate working at Starbucks, but this kind of this has been happening so often that it's making it really reeaalllyyyy hard not to just quit.
We tried asking if we could turn off mobiles to lighten the load, but apparently our DM needs to approve it beforehand, and he's a dick so we are likely just going to have to suffer until shit gets fixed.
And with all this, we're still expected to keep drive times down to under 45 seconds AND connect with customers AND keep the whole store clean?? No way in sweet hell is all that happening.
I sincerely don't hate working at Starbucks, but this kind of this has been happening so often that it's making it really reeaalllyyyy hard not to just quit.
ANONYMOUSvipBARISTA 8 points 2y ago
Literally one of the reasons I left.... Sunday mornings in particular were the single most dreaded shift possible. Always extremely busy, short staffed, and just miserable. I also remember happy hours where my manager would "forget" to schedule people to come in, so there would literally be 3 people working (including SSV) and 25 customers waiting for drinks.
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Just keep working and you'll get through it though, and remember, if you want to leave, you can, you're not tied to the siren. Best of luck either way :)
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Just keep working and you'll get through it though, and remember, if you want to leave, you can, you're not tied to the siren. Best of luck either way :)
wcfullofwoe [OP] 2 points 2y ago
Very true and thank you! I used to work every happy hour, 12-8. Absolutely the worst, especially when you're short staffed. I'm moving states soon-ish so I'll be transferring stores and hopefully find a better job out there at some point🤞🏼
awarmlight 5 points 2y ago
Gunna be honest, that is a ask forgiveness not permission situation. You just turn off mobile.
sdkid92 4 points 2y ago
I don’t believe we have that ability
awarmlight 1 points 2y ago
Oh, do you have the central server installed in your store? Our store still have the functions distributed throughout the registers, so on the one occasion when two of the three espresso bars were down, on Friday peak, you better believe I yanked the power plug on that register. Every customer that mentioned mobile orders being down when they came in, we explained about the machines and not a single customer was irritated with us. Did get a few that were irritated that there wasn't already someone on site fixing the machines.
wcfullofwoe [OP] 1 points 2y ago
Oh I'll probably resort to begging the shift supervisor if it happens again lol I dont know how to turn off mobiles or if baristas can access whatever it is to turn them off
awarmlight 1 points 2y ago
Well some stores the service runs from one of the registers and you literally pull the power cable out of the register. I wasn't being figurative when I said that, i mean I reached up under the register and yanked the power cable out. Some stores have a central server that handles the services like mobile orders, printer configurations, communications between registers, etc. They are slowly switching to server based in all the stores but it is slow going.
wcfullofwoe [OP] 2 points 2y ago
Oh good to know. I'll do some snooping tomorrow
josiemoppin 2 points 2y ago
If it helps you to feel better just know from what Ive been reading on reddit and other places to working at my Starbucks as well, you are most definitely not alone. At this point It seems as though all stores are breaking down. If i was a SM i would turn off mbiles regardless because i could see hw stressed yu are. maybe take a short LOA?
wcfullofwoe [OP] 1 points 2y ago
Wish I could, but I need the money more and I'm being scheduled less these upcoming, so it's not so bad. Yeah, I was seeing other people having similar issues at their stores and it just blows my mind how many problems are being ignored by the higher ups
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