OK so here’s the deal I had my first day of training today. I was training a new partner for the very first time. I was super excited but I was nervous, felt a little overwhelmed but then my partner actually comes and we are training on hot bev, that is our very first station. let me tell you I flopped so hard, like so so so hard and I’ve worked at this store for over a year, almost a year and three months now so you would assume that like I probably know what I’m doing. nope. not at all, so my question is For trainers or shifts: did your store manager or a shift come up to you and was like this is what you need to cover did they give you the bare minimum did they tell you at all or did they just kind of throw you in and tell you to figure it out like they did me because all I had was my online training and that tells you how to train a partner but not exactly what to train them on and then two minutes before I actually trained my manager comes up to me and is like oh and here’s what you’re going to use as a key to know what to train her on so gave me no time to look over this and kind a read through it find my ground was like here you go so I look like a fucking dumb ass like I look so stupid and I know I do but then we trained on the register and I’m pretty positive I did good or at least adequate but still the day didn’t go great
[deleted]2 points2y ago
If you go onto Partner Hub, up on the top ticker is a link that says “Career Journey”. Click on that and it should take you to the Retail Training page. There should be a header that says, “I need to...” and under that is a link that says “Train a Partner”.
Click that bad boy.
Scroll on down that page and you’ll find “Barista Basics Training Plans”. Those are all the materials you need to train a new partner ~to Starbucks standards~.
The first pdf, Barista Basics Training Plan, is a literal checklist.
dre-kathryn [OP]2 points2y ago
I want you to know that absolutely no one told me that was a thing. Isn’t that fun?
[deleted]1 points2y ago
Luckily, the person I took over for as trainer was pure magic at his job and he prepared me so well.
He’s the only reason I’m any good at training.
Imsounfrappy1 points2y ago
We have a big ass book for barista trainers at my store. My boss utilizes the training guide. She maps out who will be training the new partner and what they’ll be doing everyday for like a week. Then she’ll do a skill check with the trainer and new partner.
coffeesparklez1 points2y ago
Grab store IPad, click on the siren, go to the tab that says something like barista trainer resources, then Barista activity guides. There is one for each station. I always start with CS cause its an intro to the whole store and where everything is. Its also the hardest and most involved. Brewing coffee, stocking things, you touch every station and introduce our products while you are there. You disassemble and reassemble pumps, take apart the whip cream lids, you make every product we serve, you dig in on the csr cards. With an average learner I spend 3 hours on CS, sometimes 6. Everything is a breeze from there.
Dsgrcfl1 points2y ago
Im also training my first partner with the bare minimum and a bunch of partners that act like us being there is the biggest bother ever 🙄
relyhigh1 points2y ago
I’m in your same position. I’ve been working at my store for a year and 4 months and we are hiring a new partner that I am training. I’ll be sure to get some sort of curriculum from my store manager as well as watching those training video as a refresher.
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