So we had those free 25 stars vouchers yesterday, and I was on bar most of the morning. When handing out mobiles, I was doing my best to give one to everyone, although it was challenging as we were slammed, some customers were extremely confused or flat out rude about the vouchers (don't ask me why), and I was barring on my own basically the whole time, which made explaining to every single customer the reason for the promotion/the new stars system impossible. Basically, I ended up missing some customers and not giving them vouchers both by thinking I'd already given them one and simply not having the time.

Anyways, my store got a Yelp review later that day saying that my store is racist, and that the "young lady" (most likely me) who was handing out mobile orders gave a white guy a voucher, and then immediately handed the reviewer his drink but didn't give him a voucher. I have no specific memory of this, but, assuming I was the partner on bar, this would have been my fault and my mistake. I absolutely didn't intend to not give people the vouchers, especially not any customers specifically, and hate to think that I genuinely upset this guy through my own oversight.

I'm feeling super guilty about it even though it wasn't intentional, and really wish I knew who the customer was so I could apologize, but I didn't recognize the reviewer's name :(

Just wanted to get that off my chest