Starbucks Baristas: The daily grind
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If any SMs lurk on this thread, I just want you to know, yelling at people doesnt help. (self.starbucksbaristas)
submitted by Critical50
Our SM tends to yell at people a lot. Ive heard about some of the things shes said to people. Ive come to the conclusion that she thinks this is normal, and just okay to do?
I dont mean like, mild scolding or corrections. She actually gets angry with people sometimes over small petty BS.
She kept getting on a new girl whos been making great progress. Shes only 18, this is her first actual job. She has other jobs, but things like babysitting. But anyways, while its been made fairly obvious to our SM shes still learning how to bar, my SM decided to interrupt her progress in the middle of rush while shes already stressed to constantly remind her that shes putting the stickers in the wrong place.
We are not making $50K+ from this job. We are paid shit. Your supervisors are paid shit. You are the ONLY ONE making a livable wage from this place that allows you to actually enjoy your life and buy nice things.
Working with my SM brings nothing but misery on the floor, goddamn. Even my nicest SSV here is constantly pissed off from her. Our SM isnt on the floor scheduled as a shift. Shes never the one who runs the floor. Shes always just scheduled to work like anyone else on the floor. My SSV sends her on break just like me. But she constantly tries to micro manage everyone. Tell people what they're doing wrong.
And also, I can tell customers really dont want to talk to her. She complains to them about Sbux problems. Im pretty sure they'd much prefer my awkward anti social ass not saying shit to them over my SM telling them about random disasters that happened to us.
I dont mean like, mild scolding or corrections. She actually gets angry with people sometimes over small petty BS.
She kept getting on a new girl whos been making great progress. Shes only 18, this is her first actual job. She has other jobs, but things like babysitting. But anyways, while its been made fairly obvious to our SM shes still learning how to bar, my SM decided to interrupt her progress in the middle of rush while shes already stressed to constantly remind her that shes putting the stickers in the wrong place.
We are not making $50K+ from this job. We are paid shit. Your supervisors are paid shit. You are the ONLY ONE making a livable wage from this place that allows you to actually enjoy your life and buy nice things.
Working with my SM brings nothing but misery on the floor, goddamn. Even my nicest SSV here is constantly pissed off from her. Our SM isnt on the floor scheduled as a shift. Shes never the one who runs the floor. Shes always just scheduled to work like anyone else on the floor. My SSV sends her on break just like me. But she constantly tries to micro manage everyone. Tell people what they're doing wrong.
And also, I can tell customers really dont want to talk to her. She complains to them about Sbux problems. Im pretty sure they'd much prefer my awkward anti social ass not saying shit to them over my SM telling them about random disasters that happened to us.
MrBalderus 9 points 2y ago
As a Shift Lead, don't yell at Baristas. They get enough abuse from customers, treat them like adults.
(Although, you shouldn't be yelling at anyone you're hoping to continue interacting with.)
(Although, you shouldn't be yelling at anyone you're hoping to continue interacting with.)
Critical50 [OP] 4 points 2y ago
Ive pushed them to do better. Encouraged them. Supported them. Even told them they just need to go faster. Learn to work better. But I actively try to help them.
They respond to my guidance a whole lot better. This shit isnt difficult to do.
Im not a SSV though. Just an experienced partner really tired of solo barring every afternoon, so I try helping new people so I can chill in the back for once doing CS or some shit.
They respond to my guidance a whole lot better. This shit isnt difficult to do.
Im not a SSV though. Just an experienced partner really tired of solo barring every afternoon, so I try helping new people so I can chill in the back for once doing CS or some shit.
mykotman12 5 points 2y ago
I’m sorry your SM is shit :/ I hate hearing stories like that. When I was an SM I never yelled at my partners. I tend to be intimidating and some partners say they are intimidated by me, but it’s not because I tell or raise my voice or micromanage. It’s because I’m very direct (plus my accent doesn’t help). But I’m constantly working on how I can word things differently and still be direct. It’s a learning curve.
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