Starbucks Baristas: The daily grind
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Just a tall rant... (self.starbucksbaristas)
submitted by voxinx
The idea of customers lying to my face makes my blood boil and it’s getting harder not to be rude and condescending. Let me set the scene...
I’m about to leave after opening at 4:30am, putting away my store order, getting everything else ready, and then working the whole peak, mid day peak, and finally it’s 12:30 and i’m about to leave.
Grown man walks in and sees me struggling to keep up with oven and he asks me to start warming his food while he waits in line. Queue me turning around and looking at all my stickers lined up on the edge of the counter and looking back and him saying, “I’ll start yours when I finish these others customers first.”
He then says, “Well it’s just a lemon loaf to warm.”
Full stop. A lemon loaf. Loaf with icing. I look at him, and say, “Yeah sorry, we don’t warm lemon loafs because of the icing being a burn hazard.” He looks at me shocked, almost clutching his pearls, and says the horrible sentence I hate...”I always get it warmed here.”
No you don’t! I’m here 35-39 hours a week!! I’ve never ever seen a partner do it, and I specifically train my trainees and any transfers not to! So I calmly say, “Well we don’t warm them, and I don’t know where you got it warmed but it wasn’t here. Sorry bud.”
Then he walks over to the register!! And asks my fellow partner for a lemon loaf /warmed/! She explains no, my ASM hears him and says no. I’m just flabbergasted. He sees me on the ovens!! Working the food! W a r m i n g. Anyway I become a shift in a week and a half. 🤩
I’m about to leave after opening at 4:30am, putting away my store order, getting everything else ready, and then working the whole peak, mid day peak, and finally it’s 12:30 and i’m about to leave.
Grown man walks in and sees me struggling to keep up with oven and he asks me to start warming his food while he waits in line. Queue me turning around and looking at all my stickers lined up on the edge of the counter and looking back and him saying, “I’ll start yours when I finish these others customers first.”
He then says, “Well it’s just a lemon loaf to warm.”
Full stop. A lemon loaf. Loaf with icing. I look at him, and say, “Yeah sorry, we don’t warm lemon loafs because of the icing being a burn hazard.” He looks at me shocked, almost clutching his pearls, and says the horrible sentence I hate...”I always get it warmed here.”
No you don’t! I’m here 35-39 hours a week!! I’ve never ever seen a partner do it, and I specifically train my trainees and any transfers not to! So I calmly say, “Well we don’t warm them, and I don’t know where you got it warmed but it wasn’t here. Sorry bud.”
Then he walks over to the register!! And asks my fellow partner for a lemon loaf /warmed/! She explains no, my ASM hears him and says no. I’m just flabbergasted. He sees me on the ovens!! Working the food! W a r m i n g. Anyway I become a shift in a week and a half. 🤩
darealystncoco 53 points 2y ago
What got me the most is how he wants you to do his before he even orders. Kudos to you on becoming a shift and standing firm.
juiceyluicy 19 points 2y ago
I keep getting yelled at by people for these two things:
We stop brewing everything besides pike place at 11am and often people will come through at 2pm and ask for a dark roast and when I explain that we aren’t brewing it and I could either do pike or an americano or a pour over they get mad and say they always get it this late. No you don’t.
And this one bothers me more and happens more often: people keep asking for oat milk. And there are so few states that have stores testing oat milk. So when I say “we don’t have oat milk, but we have these milks” they yell at me saying “I always order oat milk here” and I always respond “you might’ve ordered oat milk in a different state, but none of the stores in this state have oat milk and we haven’t heard that we’re getting it so I would anticipate us not having it” I hate it. And they act like I should know why my store doesn’t have it. Like none of the stores in the state do, and it isn’t MY decision. Literally everyone wants oat milk. Talk to fucking corporate? Uggh
We stop brewing everything besides pike place at 11am and often people will come through at 2pm and ask for a dark roast and when I explain that we aren’t brewing it and I could either do pike or an americano or a pour over they get mad and say they always get it this late. No you don’t.
And this one bothers me more and happens more often: people keep asking for oat milk. And there are so few states that have stores testing oat milk. So when I say “we don’t have oat milk, but we have these milks” they yell at me saying “I always order oat milk here” and I always respond “you might’ve ordered oat milk in a different state, but none of the stores in this state have oat milk and we haven’t heard that we’re getting it so I would anticipate us not having it” I hate it. And they act like I should know why my store doesn’t have it. Like none of the stores in the state do, and it isn’t MY decision. Literally everyone wants oat milk. Talk to fucking corporate? Uggh
kemosabe_mika 15 points 2y ago
Yooooo with the oatmilk thing: ugggggghhhhhh we have a regular that literally asks for it every single time despite many partners telling her "we dont carry oatmilk in this state, or at this store, sorry" and its like its new information to her???? So i just keep saying "yea we have oatmeal! Would you like the classic or blueberry?" In the hopes that she will get the hint and stop the bullshit
juiceyluicy 10 points 2y ago
Like if/when oat milk is implemented in every store or in every state, they’ll make a big launch or release for it. Like they’re going to make Instagram posts and ads and stuff and now signage. They aren’t just going to say “well now everyone has it” and do nothing in the media or signage.
kemosabe_mika 8 points 2y ago
Riiiiiiight? On the lemon loaf note: had a guy INSIST that our particular store alllllllllllllllllllllllways heats up his donuts. No matter what. Even though he knows about the policy. So i told him "yeah, well, its more of a health hazard for us baristas cause yaknow icing can boil when its heated." And he goes "oh so its for the safety of yall and not me" matter-of-factly. I've never wanted to throat punch someone so hard before.
bigghostb00ty 2 points 2y ago
We have it and customers constantly call it “oats milk” and it low key makes my blood boil lol
kemosabe_mika 2 points 2y ago
"Ummm I'm sorry we don't have GOAT'S milk"
voxinx [OP] 6 points 2y ago
Same about the coffee after 11 things. At this point I just do a pike and carry on. Half the time, these customers have literally no idea what they are ordering. There’s a regular who comes everyday for an extra wet cappuccino and I make it like a latte everyday because that’s what I’ve clarified she wants it made as and she always says it’s perfect.
littlelaw121 12 points 2y ago
Some day I want someone to admit that they used to do things like this so that I can interview them for like an hour. Whyyyyy? He wasn't even trying to weasel free things, he just wanted to be obnoxious! Is this what happens when the class clowns who were happy with negative attention because at least it was some kind of attention grow up? Is it pathological and he can't help it? Is this some kind of demented flirting attempt? I need to know.
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