Starbucks Baristas: The daily grind
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Me to Corporate when a customer complains. (i.redd.it)
submitted by Siren_Song252
drinkliquidclocks 34 points 2y ago
I have a super uptight, rude manager and I would love to gift her this mug 🙃🙃🙃
Month_Puzzleheaded 2 points 2y ago
Me too
asst2therglmgr 26 points 2y ago
Except it’s Starbucks and there will always be an endless supply of warm bodies they could have fully trained in a couple of weeks.
BeardiesRule112 2 points 2y ago
Fully trained and a couple weeks doesn’t really go together
asst2therglmgr 2 points 2y ago
As a former trainer I can 100% tell you that if they’re even mildly competent, they’ll have reg and drive thru mastered and will have already moved onto bar in about two weeks time. I’ve seen it in about 8/10 times. You do occasionally get that person that isn’t interested in learning to do things the right way or even at all but that’s not common in my experience.
chamorrobro 7 points 2y ago
Being able to juggle several of these things quickly and efficiently is definitely something only seasoned partners know how to do, though. I’ve also ran into old regular who told me that they don’t go to Starbucks as much anymore because they “miss the old crew.” I feel like a store running as a fast food machine (essentially what Starbucks is now) is something that any new person can contribute to, but a store running with efficiency and Starbucks’ so-called core values is something that can only be done by people with a lot of experience.
Edit: Also, I’m sure you share similar thoughts on this, but I wanted to put them out there c: It always hurt to hear long-time managers and shifts reminisce about the golden years of Starbucks before it became a machine, and how leaving isn’t really an option after building their career there.
Edit: Also, I’m sure you share similar thoughts on this, but I wanted to put them out there c: It always hurt to hear long-time managers and shifts reminisce about the golden years of Starbucks before it became a machine, and how leaving isn’t really an option after building their career there.
asst2therglmgr 2 points 2y ago
I can agree with most of that. But if they need employees they will find them. And in my experience they’ll be up to snuff in a reasonable amount of time in most cases. I think the core values thing kind of comes with time yes. And obviously if someone just started they’re not really part of the old crew. Customers obviously aren’t as likely to recognize new faces.
L_Swizzlesticks 6 points 2y ago
Exactly.
I always enjoyed it when an irate Karen would be ready to blow their top because they were unable to get us to circumvent Starbucks company policy or some other ridiculous thing. Then came the inevitable “I want to speak to the manager” and I’d say “You’ve got her! Hi there!” That was fun lol.
Companies that undervalue their employees - no matter how big the organization - will eventually suffer the consequences of it. Starbucks is not immune, certainly not when people can get coffee of equal or better quality for less money elsewhere.
I always enjoyed it when an irate Karen would be ready to blow their top because they were unable to get us to circumvent Starbucks company policy or some other ridiculous thing. Then came the inevitable “I want to speak to the manager” and I’d say “You’ve got her! Hi there!” That was fun lol.
Companies that undervalue their employees - no matter how big the organization - will eventually suffer the consequences of it. Starbucks is not immune, certainly not when people can get coffee of equal or better quality for less money elsewhere.
hautsause 4 points 2y ago
One time somebody called corporate and gave them my name and said i wouldn’t “let” her use her birthday reward after it had expired. I would have just recovered her order but did she really deserve a free frappuccino after screaming at a food service worker over an expired coupon?
[deleted] -9 points 2y ago
[deleted]
radpandaparty 14 points 2y ago
That's acting under the assumption that all complaints are valid. Having worked in retail you should know that, that isn't the case in a lot of cases. Customers do complain for valid reasons, they also:
- Complain to complain
- Complain to get free stuff
- Complain because of stuff in their personal life
- Complain about stuff that corporate decides which we have zero control of
- Complain about tech issues that we have zero control of
- Complain to complain
- Complain to get free stuff
- Complain because of stuff in their personal life
- Complain about stuff that corporate decides which we have zero control of
- Complain about tech issues that we have zero control of
knit_von_purl 1 points 2y ago
You must be the most excellent retail worker that has ever existed. Please continue to share your wisdom since you know so much about Starbucks customer behaviors.
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