Starbucks Baristas: The daily grind
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Customers Can Be So Fun 🙃 (self.starbucksbaristas)
submitted by birdiefjord
First post ever so I’m sorry if formatting is weird ;v;
I was doing solo drive thru and it was around the last hour of my shift. Car comes up to the speaker.
Me: “Welcome to Starbucks, what can I get you?”
Car: “Venti Iced White Mocha” *pause*
Me: “Cool anything else?”
Car: “Can I add the sweet cream foam?....and caramel drizzle?!”
Me: “Sure, anything else?”
New person in car: “Can I have a Mocha Cookie Crumble Frap?” *pause*
Me: “Yeah no problem, anything else?”
1st person in car: “CAN YOU STOP SAYING ANYTHING ELSE????”
My fellow baristas and I looked very confused 🙃
Me: “I’m sorry, it’s my job to ask you if there’s anything else left in your order so again, is there anything else? :))))”
One of my managers takes over while I tend to a customer at the window, but we were dying of laughter. 😂 Once the car got to the window, it was a mom and her daughter. The daughter was glaring at me like I killed someone 🙃😂 Honestly the highlight of today’s shift lol
I was doing solo drive thru and it was around the last hour of my shift. Car comes up to the speaker.
Me: “Welcome to Starbucks, what can I get you?”
Car: “Venti Iced White Mocha” *pause*
Me: “Cool anything else?”
Car: “Can I add the sweet cream foam?....and caramel drizzle?!”
Me: “Sure, anything else?”
New person in car: “Can I have a Mocha Cookie Crumble Frap?” *pause*
Me: “Yeah no problem, anything else?”
1st person in car: “CAN YOU STOP SAYING ANYTHING ELSE????”
My fellow baristas and I looked very confused 🙃
Me: “I’m sorry, it’s my job to ask you if there’s anything else left in your order so again, is there anything else? :))))”
One of my managers takes over while I tend to a customer at the window, but we were dying of laughter. 😂 Once the car got to the window, it was a mom and her daughter. The daughter was glaring at me like I killed someone 🙃😂 Honestly the highlight of today’s shift lol
[deleted] 189 points 2y ago
That’s when you hit them with the Uno Reverse and go, “So sorry. What else can I get for you?”
ORANGE YA GLAD I DIDNT SAY “ANYTHING”
ORANGE YA GLAD I DIDNT SAY “ANYTHING”
HollowRibcage 27 points 2y ago
YES
A THOUSAND TIMES YES
A THOUSAND TIMES YES
CriticalSheep 66 points 2y ago
We at one point were told we weren’t allowed to say “anything else” and instead had to say “does that complete your order today?” But it’s so damn hard to change that over and after a while we now say both anything else and does that complete your order.
lilminch 18 points 2y ago
Am I the only one who feels like "will that complete your order" is much more rushing than any variation of "anything else"?? Like you're literally referencing the end of the order plus it is long and annoying to say over and over
yikes153 11 points 2y ago
My ASM doesn’t let us ask “anything else?” We have to say something like “Would you like anything to eat as well?” Or “would you like to try this drink” I hate it cause it’s obvious that 95% of the time the customer gets annoyed and just wants to finish the transaction and leave, but he won’t stop asking questions.
isglitteracolor 3 points 2y ago
I was told this and spent an entire shift just saying "OK" after someone ordered an item. Half the time they would say "that's all" and half the time was just an extended awkward pause. Suddenly we were allowed to ask "anything else?" again!
moonbean37 32 points 2y ago
Instead of “anything else” I always switch it to “Awesome! Can I grab you anything else?” or “Perfect!What else sounds good?” and stuff like that bc I’m a hoe for customer connection scores
Gummyjess 1 points 2y ago
How does customer connection work???
How is it calculated
How is it calculated
moonbean37 1 points 2y ago
Well there’s always the forced “connect with customers” thing but there’s also a survey that star rewards members take after they visit a store and they rate 1-7 their experience in a few different areas like store cleanliness, whether the barista tried to connect, beverage quality, efficiency, and other stuff. The combined average of these scores are what becomes your store’s customer connection score
noeyoureatowel 1 points 2y ago
It’s not a combined average of all of the questions, it’s literally just whether the customer gives you a 7 or not on the single question about “did your barista make a genuine effort to get to know you?” If you don’t get a 7 on that single question, it’s counted as a 0.
kait_lynb 14 points 2y ago
I would have gone on the headset, told my coworkers to remove it for a second or turn the volume waaaay down, push the mic really close to my masked mouth and say: SORRY WHAT WAS THAT? WAS THERE ANYTHING ELSE? But that’s because I like to spite people
Ashesremindme 8 points 2y ago
Lol, the worst part about this is that they seem like they were the kind of people that you needed to coax it out of them, anyway. That's what drives me the most crazy...the people who are like, "can I get a trenteeeee strawberry ikea refresher?" Me: "sure, would you like that made with lemonade?" C: "no, just water." Me: "........ok, what else for you?" C: "um, can I have that with light ice?" Me: "of course! ........anything else for you?" C: "um, can I also have that with light water?" Me: "sure! ......would you like a pastry, maybe a chocolate croissant to go with that?" C: "um, can I also have that with no strawberries?" Me: "yes. Is that-" C:"that's all." Me: "-_____-"
shades0fcool 8 points 2y ago
Why are people so fucking rude? I said “is there anything else I can get you today?” To a customer and he got so offended and went on a rant on how I shouldnt just assume he’d only be coming once today and he might come back so what I should say instead is “alright see you next time you come in”
People...
People...
BruhH0neyBruh 1 points 2y ago
I just assume they’re fiending badly. Withdrawals make people mean... I’m just happy half our morning rush let’s me say anything before their coffee. 😂
dalenakitty 6 points 2y ago
Yeah I normally say, "is anything else I can get started for you?" or something of the sort, but I've had people say they hate it too. I normally wait a few seconds to see if they are going to add more on but like 9/10 times if I don't ask they just sit in silence and stare at the speaker lmao. We can never win.
Unipanther368 6 points 2y ago
Just switch up how you say it lol. It does get annoying after a while if you say it the same way every time. That is funny though I love your response 😂
Shayneich 6 points 2y ago
I give them the “What else can I get for you?”
JNYfromtheblock 3 points 2y ago
I like to ask, “what’s next?” until they tell me they’re done ordering :) something different, a bit more on the eager side! I also say “awesome, what else can I get for you today?” until they tell me that’s all.
kthrnlxndr 2 points 2y ago
i will say that having someone say the same thing (“what else”, “anything else”, “will that be all”, etc) over and over can start to grate on the ears but it’s hard to switch it up when you’re trying to get peoples’ orders in as quickly as possible while doing other things
OLDMAN8331 2 points 2y ago
and then.....
("Dude, where's my car reference.")
("Dude, where's my car reference.")
Arianasagapo 1 points 2y ago
That’s exactly what I was thinking about when I read this lmfaooo
[deleted] 1 points 2y ago
[deleted]
yourgraceishere 1 points 2y ago
I feel you! I’ve had someone get offended by that idk how...so now I say “is that everything?” Or “will that be everything?”
Momisnotmyname 1 points 2y ago
I just say" Awesome, if that will be everything, we will see you at the window for (insert total$).
AldiWillYouMarryMe -55 points 2y ago
‘Anything else’ comes off as rushing a person to finish. I was learned this while working fastfood 10+ years ago. We were told to ask ‘will that complete your order’ instead. 🙄
ThrowawayTheOmlet 48 points 2y ago
It shouldn’t come across as rushing, it’s the normal thing to say. Saying “will that complete your order?” 5+ times is annoying for everyone involved and takes too long especially for a company that pushes low drive thru times so much
amazing_redhead 24 points 2y ago
Well I have to ask when they just sit in silence and wait to order until I ask if there was anything else
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