Starbucks Baristas: The daily grind
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I finally snapped (self.starbucksbaristas)
submitted by misguidedghostman
Well my fellow partners! I finally snapped today, and I’m sure as hell going to get fired for it today!
I was attending a couple who regularly visits us through drive. Once they got the window, they were being snobby and weren’t wearing a mask. They continued being snobby and asking for thinking one by one and so I started getting really frustrated.
Then the husband who was driving tried giving me his cheese danish back and said “warm this up more”. I told him we couldn’t take things back. He said “I said warm this up more”. I told him sternly now that “unfortunately I’m not allowed to take food back but I can just give you a new warmer one”. He made a weird face and left the cheese danish on the counter.
I immediately pushed the cheese danish off the counter and said “I’ll be right back with your new one”.
Then I came back, he said “this is MUCH better” and his wife got off the car, picked up the cheese danish off the floor, and put it back on the counter. I told them to have a nice rest of their day.
Soo yeah.... no idea what came over me at that moment.
I was attending a couple who regularly visits us through drive. Once they got the window, they were being snobby and weren’t wearing a mask. They continued being snobby and asking for thinking one by one and so I started getting really frustrated.
Then the husband who was driving tried giving me his cheese danish back and said “warm this up more”. I told him we couldn’t take things back. He said “I said warm this up more”. I told him sternly now that “unfortunately I’m not allowed to take food back but I can just give you a new warmer one”. He made a weird face and left the cheese danish on the counter.
I immediately pushed the cheese danish off the counter and said “I’ll be right back with your new one”.
Then I came back, he said “this is MUCH better” and his wife got off the car, picked up the cheese danish off the floor, and put it back on the counter. I told them to have a nice rest of their day.
Soo yeah.... no idea what came over me at that moment.
Grrrista 21 points 2y ago
I recommend just lying when asked about this. Say they threw it on the ground lol
[deleted] 12 points 2y ago
[deleted]
barista0000001 4 points 2y ago
You won't get fired. Even if they called to complain you could just say you don't really recall that interaction. Mayyyyybe you \~vaguely\~ remember having to grab another pastry for someone on the fly when they wanted it toasted but beyond that 🤷. Any time I've had a negative customer encounter that I thought I'd hear about later, nothing ever happened. A customer came in from drive thru to complain about me to a SM's face once and after she left he just said, "don't worry about it," to me and that was that. These things usually seem bigger in the moment.
bigThinc 3 points 2y ago
i’m glad you stood up for yourself
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