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Starbucks Baristas: The daily grind

Full History - 2020 - 10 - 20 - ID#jeqzps
8
Hot water? (self.starbucksbaristas)
submitted by Bunnyadventures
Customer asked for hot water and I was told I couldn’t do it.
Customer is now mad at me. Sorry dude. This cane directly from my manager who is standing BEHIND me
USplendid 15 points 2y ago
Not unheard of. Particularly, in high-incident locations.
[deleted] 7 points 2y ago
I’ve never heard of this but it actually makes a lot of sense.
USplendid 7 points 2y ago
I only know this because we have two stores in our district that had to implement a “no hot water” policy.
Bunnyadventures [OP] 5 points 2y ago
Yep! That’s def what happened to us before. He doesn’t wanna risk it.
We actually don’t have patio furniture because it gets stolen so often.
cabotandthefish1804 7 points 2y ago
My old location, my dm said no hot water. But if a customer complained, she would lie and say we just made it up. Then we’d give hot water to someone, and she’d yell at us for not following the “no hot water” rule. Wtf?!
SchemingPancake 3 points 2y ago
That’s seriously messed up.
drthplagueis 5 points 2y ago
Am I dumb? Why can't we give out hot water?
[deleted] 4 points 2y ago
It’s a potential safety hazard. As someone else commented, some areas are high incident areas (usually meaning there are confrontational incidents between partners and customers, often the homeless customers) and so extra safety measures are taken. Like how some stores have locks on their bathrooms.
hecaete47 0 points 2y ago
Dude they should ban Americanos & hot teas then too by that logic lol
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