melanieissleepy 18 points 2y ago
This is so sweet! In the event that someone is really carrying on, you could say something along the lines of “they’re doing their best” or “you don’t have to talk to them like that”- it might not settle down the customer but it would let us know that someone who’s watching is on our side. The real answer is a tip- if you’re behind someone who was giving a partner a really hard time, they’re obviously not going to tip, so throwing a few dollars in the jar with a little “you’re doing a great job” tremendously helps us recover after a bad interaction- especially considering the fact that when we get yelled at, we get scrutinized for how we handled it or why they were yelling in the first place. Also, so cute that you asked about the drink order! You got it perfect! My main thing is just that you say the size first bc it’s the first thing we have to click on in the system. Stay safe out there 😌