Starbucks Baristas: The daily grind
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What do we call the method we use to ensure optimal customer service? Can't remember for the life of me (self.starbucksbaristas)
submitted by VoidOfSoul
I've been working for SB for so long I've completely forgotten the abbreviation or term or whatever it is. Please help 😢
xboxturtle 7 points 2y ago
LATTE. Don’t ask me what it means tho.
VoidOfSoul [OP] 4 points 2y ago
Thank god that's all I needed hahah 🙏🏻🙏🏻
[deleted] 4 points 2y ago
I know L stands for “Listen” but. That’s it.
Simplyroro 6 points 2y ago
L (listen)
A (acknowledge)
T (take action)
T (thank)
E (encourage)
For reals I dont know exactly .... its short for kiss their ass
A (acknowledge)
T (take action)
T (thank)
E (encourage)
For reals I dont know exactly .... its short for kiss their ass
tenroseshp 1 points 2y ago
lmao true
obfsctr 1 points 2y ago
Make the moment right
AishaTun 1 points 2y ago
lol i thought it was making the moment right haha
Negative-Solution-14 1 points 2y ago
I believe LATTE is more for conflict management. Just recently trained and the LATTE model is used when a customer has a complaint or is unhappy. I think for ensuring optimal customer service, it would just having an making “best moments” or the “third place”
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